Chat Executive Jobs in Kolkata - JAVRIAN TECHNOLOGIES PVT. LTD

CHAT SUPPORT

Customer chat support representatives for products and services. Handling and resolving customer complaints regarding products and services.

· Perform daily chat volume to meet KPI set by the company

· Promote and sell our website to the new sign up a customer

· Immediately converting and retain customers according to the company’s direction

· Handling and resolving customer complaints regarding product sales to customer service problems.

· Providing customers with the organization’s service and product information.

· Identifying, escalating priority issues and reporting to the high-level management.

· Following up on complicated customer calls where required.

· Completing chat notes and chat reports as necessary and following up with CRM leads.

Required Skills

· Excellent communication skills, including verbal with proper grammar with required languages.

· Required language:*Bangla(Read and write) English(Read and write) mandatory.*

· Ability to work with others in a close manner.

· Good multitasking skills.

· Able to work under pressure

· Self-motivation

· Able to react effectively and calmly in emergencies.

· Able to maintain customer confidentiality.

· Comfortable doing all the shifts (24/7).

Job Types: Full-time, Fresher

Salary: ₹9,100.00 per month

Benefits:

• Internet reimbursement
• Paid sick time
• Work from home

Schedule:

• Evening shift
• Night shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• Bengali (READ & WRITE ) (Preferred)
• English (SPEAK, READ AND WRITE) (Preferred)

Work Remotely:

• Yes