CHAT Executives Jobs in Chennai - Conneqt Business Solutions
Job Description
Dear
Candidate
Thank you for your application.
Please note that due to the COVID-19 breakout, we are not conducting any face-to-face interviews, and are rather going for TELEPHONIC interviews.
Please reach out on the following numbers to know more about the job profile or to have a telephonic interview scheduled.
§ Handling queries/complaints of customers and Coaches through inbound chat.
§ Ensure First Contact Resolution (FCR) while handling a customer’s issue
§ Ensure to provide highest rate customer satisfaction on each chat handled.
§ Achieve CSAT of 9.3 on a scale of 0-10.
§ Maintain Chat AHT of 315 sec
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PERSON SPECIFICATION:
§ Qualifications: Requires a minimum of a Graduate/Under Grad
§ Experience: Min 6 months/1 Year experience required in any International Chat US Process
§ Age: 18 years onwards
Please refer your friends and dear ones.
NOTE- Please stay safe and stay indoors.
Job Particulars
About Company
Established in 2004, Conneqt Business Solutions Ltd. (formerly Tata Business Support Services Ltd) headquartered in Hyderabad, is a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS), India’s leading business services provider. Top industry analyst Nelson Hall had ranked Conneqt amongst the top Customer Lifecycle Management and Business Process Management service providers in India and the Middle East. As a top 2 CLM and BPM player in India’s domestic market, each of Conneqt’s 32,000 + employees strive to help our customers deliver world class service quality, enabled by leading digital capabilities and industry-leading productivity. We’re constantly refining our technologies and developing ideas to better serve our 120 clients in 24 Indian and 12 International languages in over 600 + locations across PAN India through our unique ‘Feet on Street’ offering. We have created a customer-centric collaborative ecosystem of people, platforms, processes and partners to align strategically with your business goals. We help elevate your organization with the power of our in-house domain expertise, cutting-edge technology, and analytics. Besides Customer Lifecycle Management and Business Process Management services, Conneqt also provides Finance and Accounting (FAO), HR Shared Services (HRSS) and Middle and Back Office Services. The company uses its innovative DiB (Digital-in a-Box) framework to help clients rapidly develop digital services that are market ready. Conneqt is also investing in automation and analytics capabilities and geographical expansion into US, Middle East and APAC.
