Chat Process Executive Jobs Opening in Reboot at IP Extension, Noida, Delhi
Job Description
Introduction
We are looking for a dedicated and customer-focused Chat Process Executive to handle online customer queries and support through live chat, email, or messaging platforms. This role requires excellent written communication skills, problem-solving abilities, and a customer-first attitude.
Key Responsibilities
1. Customer Interaction & Support
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Handle incoming customer queries via live chat, email, or company platforms.
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Provide accurate, prompt, and professional responses to customer inquiries.
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Assist customers with product details, service issues, and troubleshooting guidance.
2. Problem Resolution
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Identify customer problems and offer effective solutions.
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Escalate unresolved issues to the technical or higher support team when required.
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Follow up with customers to ensure their queries are resolved satisfactorily.
3. Order & Account Management
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Assist customers with order placement, cancellations, returns, and refunds.
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Help users navigate the company website, app, or portals.
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Update customer account details and maintain accurate records.
4. Documentation & Reporting
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Log all customer interactions in the CRM or ticketing system.
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Maintain detailed chat histories and issue resolutions for reference.
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Prepare daily, weekly, and monthly reports on query trends and customer feedback.
5. Collaboration
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Coordinate with other departments like technical support, billing, and logistics.
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Share customer feedback and suggestions with management to improve services.
Skills & Competencies
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Excellent written communication skills in English.
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Good typing speed (minimum 30–35 words per minute preferred).
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Strong problem-solving and multitasking abilities.
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Familiarity with MS Office, CRM tools, and email platforms.
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Patience and empathy when dealing with customer issues.
More information about this Chat Process Executive Job
Please go through the below FAQs to get all answers related to the given Chat Process Executive job
- What are the job requirements to apply for this Chat Process Executive job position?
- Ans: A candidate must have a minimum of fresher as an Chat Process Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Chat Process Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Chat Process Executive position?
- Ans: There are immediate 1 job openings for Chat Process Executive in our Organisation.
