Chat Process/ Inbound Process Jobs in Noida - Digitech call system.com
Chat Process/ Inbound Process
Digitech call system.com
Expired
Posted: 24 Nov 21
Job Description
Chat Process/ Inbound Process
Respond to customer queries in a timely and accurate way, via phone, email, or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales, and Marketing teams Assist in training junior Customer Support Representatives
Job Particulars
Role bpo telecaller
Education 12th Pass (HSE), Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1357313
Job Category BPO
Locality Address Sector 50, Noida
State Uttar Pradesh
Country India
About Company
Digitech call system.com
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