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Chat Support Executive Jobs in Bangalore - Capaalin Solutions

Chat Support Executive
Capaalin Solutions
Capaalin Solutions
Last Date 20 Apr 2018

Capaalin Solutions - Job Details

Date of posting: 19 Feb 18
Job Description for Solution designer associate:
  • Functional Area: BPO, KPO, Operations
  • Role: Associate/Senior Associate - (Non Technical)
  • Employment Type: Permanent Job
We offer:
  • Interesting and challenging work in a large and dynamically developing company.
  • Exciting projects involving newest technologies.
  • Professional development opportunities.
  • Excellent compensation and benefits package, performance bonus program.
  • Modern and comfortable office facilities
Requirements:
  • Graduate in any discipline (No MBA, BTech, BCA, Bsc IT, BE).
  • Prior Experience in product support via Chat (optional).
  • Freshers are also welcome.
  • Open to work in 24*7 environment including holidays.
  • Excellent written communication skills in English.
  • Good keyboarding skills-typing speed of 25 wpm with 90% accuracy.
  • Familiar with different MS Office applications.
  • Familiar with Health and Travel industry.
  • Ensure TAT is maintained.
  • Strong analytical, problem-solving and troubleshooting skills.
  • Capable of thinking critically.
  • Professional in conduct/behaviour, appearance and communication.
  • Attention to detail with the ability to complete a large volume of work quickly and independently.
  • Ability to work collaboratively in a diverse team environment.
  • Must be reliable in terms of attendance and timing.
  • Team player with very good interpersonal skills and forward-looking attitude.
  • Open to ideas/feedback.
Key Responsibilities:
  • Provide chat support to customers.
  • Follow predefined (as trained) support procedures and policies.
  • Master the use of our support channels, processes & tools.
  • Identify and report Partner/user issues & feedback through appropriate channels.
  • Proactively identify opportunities to up sell and provide accurate details to customer.
  • Effectively and judiciously escalate issues with clear communication.
  • Support team lead/ manager when required
  • CSAT/resolution rate initiatives

Hiring Process : Face to Face Interview

About Capaalin Solutions

We are young and growing technology company, three years of existence and having closeto 200 plus associates working with us.Our goal is to create technology driven solutions that precipitate in organizationaltransformation and business success for clientsWe excel in serving businesses across all verticals from varying sectors like KPO, BPO, e-Commerce, Productivity Tools, utility Plug-in and Social Network.Provide our clients with insights and capabilities that boost their freedom to achieve superiorresults.We architect, design and deliver the right technology solutions to support business functions.Our mission is to enhance the business growth of our customers with creative solutions todeliver market-defining high-quality solutions that create value and reliable competitiveadvantage for our clients around the world.Our vision is to develop in a constant manner and grow as a complete solution provider inthe competitive global marketplace. Our professional, flexible and integrated process reflectsin what we do. We always provide quality solutions to our customers. We have the ability toaccelerate and quickly share the great work or products of your organization or business.Fortunately, we have been able to bring together a talented crew of professionals shapedand moulded by their collective experiences in the agency, corporate and private industries,all of which possess outstanding talent. 
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Capaalin Solutions recruiting Chat Support Executive fresher’s in Bangalore. The Capaalin Solutions vacancies for Chat Support Executive is filled through Face to Face Interview etc.
Capaalin Solutions jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BA, BBA/BBM, BSc, BVSc, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Chat Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Capaalin Solutions recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Capaalin Solutions and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Capaalin Solutions and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.