Chat Support Executive Jobs in Bangalore - Capaalin Solutions
Job Description
Job Description for Solution designer associate:
- Functional Area: BPO, KPO, Operations
- Role: Associate/Senior Associate - (Non Technical)
- Employment Type: Permanent Job
We offer:
- Interesting and challenging work in a large and dynamically developing company.
- Exciting projects involving newest technologies.
- Professional development opportunities.
- Excellent compensation and benefits package, performance bonus program.
- Modern and comfortable office facilities
Requirements:
- Graduate in any discipline (No MBA, BTech, BCA, Bsc IT, BE).
- Prior Experience in product support via Chat (optional).
- Freshers are also welcome.
- Open to work in 24*7 environment including holidays.
- Excellent written communication skills in English.
- Good keyboarding skills-typing speed of 25 wpm with 90% accuracy.
- Familiar with different MS Office applications.
- Familiar with Health and Travel industry.
- Ensure TAT is maintained.
- Strong analytical, problem-solving and troubleshooting skills.
- Capable of thinking critically.
- Professional in conduct/behaviour, appearance and communication.
- Attention to detail with the ability to complete a large volume of work quickly and independently.
- Ability to work collaboratively in a diverse team environment.
- Must be reliable in terms of attendance and timing.
- Team player with very good interpersonal skills and forward-looking attitude.
- Open to ideas/feedback.
Key Responsibilities:
- Provide chat support to customers.
- Follow predefined (as trained) support procedures and policies.
- Master the use of our support channels, processes & tools.
- Identify and report Partner/user issues & feedback through appropriate channels.
- Proactively identify opportunities to up sell and provide accurate details to customer.
- Effectively and judiciously escalate issues with clear communication.
- Support team lead/ manager when required
- CSAT/resolution rate initiatives
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id388055
Job Category Tech Support
Locality Address
State Karnataka
Country India
About Company
We are young and growing technology company, three years of existence and having closeto 200 plus associates working with us.Our goal is to create technology driven solutions that precipitate in organizationaltransformation and business success for clientsWe excel in serving businesses across all verticals from varying sectors like KPO, BPO, e-Commerce, Productivity Tools, utility Plug-in and Social Network.Provide our clients with insights and capabilities that boost their freedom to achieve superiorresults.We architect, design and deliver the right technology solutions to support business functions.Our mission is to enhance the business growth of our customers with creative solutions todeliver market-defining high-quality solutions that create value and reliable competitiveadvantage for our clients around the world.Our vision is to develop in a constant manner and grow as a complete solution provider inthe competitive global marketplace. Our professional, flexible and integrated process reflectsin what we do. We always provide quality solutions to our customers. We have the ability toaccelerate and quickly share the great work or products of your organization or business.Fortunately, we have been able to bring together a talented crew of professionals shapedand moulded by their collective experiences in the agency, corporate and private industries,all of which possess outstanding talent.
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