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Client Account Manager Jobs Opening in MY GATE at HSR, Bangalore
featured-job FEATURED JOB
Client Account Manager
MY GATE
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Posted: 27 Jun 22
Job Description
Responsibilities: 
  • To resolve complex queries and issues of product and services
  • Must be able to demonstrate excellent communication skills and interpersonal skills
  • Ensure complete documentation of all activities undertaken with respect to the ticket in the case log
  • Adhere to the Process defined on both Operations and Quality legend
  • Ability to timely Escalation (Approach to handle issues to understand when to escalate & what will be handled by themselves)
  • Attention to detail, ability to research and able to arrive at a solution and challenges the process and comes up with different alternatives.
  • Co-ordinate with the partners and help in faster resolution of the customer queries.
  • Customer Engagement: Understanding customer behaviour, expectations from the product analysing usage trends, and product adaptability to increase usage and make the product sticky.
  • Work towards providing an excellent customer experience by going the extra mile on every interaction. 
  • Customer Retention:Maintain overall customer satisfaction levels to ensure a continuous relationship with MyGate
  • Requirement: 
  • Excellent Communication & Presentation Skill
  • Proven ability to negotiate. 
  • Conflict resolution.
  • Ability to self-motivate and motivate a team.
  • A go-getter, who is hungry to be a part of a fabulous growth story  
  • 6 days working and 1-day rotational week off
Job Particulars
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
About Company
MY GATE
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