Client Account Manager Jobs Opening in MY GATE at HSR, Bangalore

FEATURED JOB

Client Account Manager

MY GATE

0 Years

Not disclosed

Expired

Posted: 27 Jun 22

Responsibilities:

To resolve complex queries and issues of product and services
Must be able to demonstrate excellent communication skills and interpersonal skills
Ensure complete documentation of all activities undertaken with respect to the ticket in the case log
Adhere to the Process defined on both Operations and Quality legend
Ability to timely Escalation (Approach to handle issues to understand when to escalate & what will be handled by themselves)
Attention to detail, ability to research and able to arrive at a solution and challenges the process and comes up with different alternatives.
Co-ordinate with the partners and help in faster resolution of the customer queries.
Customer Engagement: Understanding customer behaviour, expectations from the product analysing usage trends, and product adaptability to increase usage and make the product sticky.
Work towards providing an excellent customer experience by going the extra mile on every interaction.
Customer Retention:Maintain overall customer satisfaction levels to ensure a continuous relationship with MyGate
Requirement:
Excellent Communication & Presentation Skill
Proven ability to negotiate.
Conflict resolution.
Ability to self-motivate and motivate a team.
A go-getter, who is hungry to be a part of a fabulous growth story
6 days working and 1-day rotational week off