Client Coordinator - Back Office Jobs Opening in Safe Pro Fire at Ghatkopar East, Ghatkopar West, Kurla, Mumbai

Job Description:

The Client Coordinator – Back Office plays a crucial role in supporting the delivery of high-quality service to clients by handling the administrative, operational, and coordination tasks necessary to ensure smooth internal workflows. This role operates primarily behind the scenes and focuses on maintaining internal systems, facilitating communication between departments, and ensuring all client-related processes are executed efficiently and accurately.

The position is ideal for individuals with strong organizational skills, attention to detail, and a proactive approach to managing responsibilities. While the Client Coordinator may not interact directly with clients on a daily basis, their work is instrumental in creating a positive client experience by enabling front-office teams to serve clients effectively.

Key Responsibilities:

1. Administrative Support:

• Maintain and update client databases, records, and documentation with a high degree of accuracy and confidentiality.

• Prepare, organize, and archive contracts, forms, reports, and correspondence related to client accounts.

• Assist in the preparation of client service reports, internal memos, and meeting notes.

• Support front-line teams by managing back-office tasks that free up time for direct client engagement.

2. Internal Coordination:

• Act as a central point of contact between departments (e.g., Sales, Finance, Customer Service, IT, and Operations) to ensure alignment on client-related matters.

• Track and follow up on deliverables required from internal teams to meet client expectations.

• Coordinate workflow across departments to ensure deadlines are met and services are delivered as promised.

• Communicate clearly and consistently with internal stakeholders to ensure client requirements are understood and met.

3. Client Communications (Indirect):

• Monitor incoming client communications (emails, web forms, or portal messages) and route inquiries to the appropriate internal contact.

• Prepare and send client-related documentation, such as onboarding packets, service confirmations, or policy updates.

• Help manage internal ticketing systems or support logs to ensure client requests are properly documented and resolved in a timely manner.

4. Data Management and Reporting:

• Maintain accurate and up-to-date client information in CRM and ERP systems.

• Generate reports for internal use on client activity, open tasks, deadlines, and performance metrics.

• Analyze client trends and service feedback to suggest improvements in processes or service offerings.

5. Process Improvement and Compliance:

• Ensure that all processes related to client support adhere to company policies and compliance standards.

• Identify opportunities to streamline administrative workflows and improve coordination between departments.

• Assist in the implementation of new tools or procedures that enhance operational efficiency.

6. Project and Task Management:

• Track progress on client-related projects or deliverables and ensure tasks are completed on time.

• Use task management software or internal tools to keep stakeholders informed of task status.

• Help plan internal timelines and resource allocation for client onboarding or service delivery.

Skills and Qualifications:

• Proven experience in an administrative, coordinator, or back-office role, preferably within a client-facing business.

• Exceptional organizational and time-management skills.

• Strong written and verbal communication abilities.

• High attention to detail and accuracy, particularly with data entry and documentation.

• Ability to work independently and handle multiple tasks under tight deadlines.

• Strong problem-solving skills and a proactive mindset.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems (e.g., Salesforce, HubSpot, Zoho, etc.).

• Familiarity with ticketing or project management systems (e.g., Trello, Asana, Jira, Monday com) is an advantage.

Personal Attributes:

• Team-Oriented: Able to work collaboratively with diverse internal teams.

• Reliable: Consistently delivers accurate work on time and follows through on commitments.

• Discreet: Maintains confidentiality in all client-related matters.

• Adaptable: Comfortable in a fast-paced, changing environment and able to adjust priorities accordingly.

• Service-Minded: Though behind the scenes, focused on delivering excellent service and contributing to client satisfaction.

1. What are the job requirements to apply for this Client Coordinator - Back Office job position?
   
   • Ans: A candidate must have a minimum of fresher as an Client Coordinator - Back Office


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Client Coordinator - Back Office is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Client Coordinator - Back Office position?
   
   • Ans: There are immediate 1 job openings for Client Coordinator - Back Office in our Organisation.