Job Description For Client Relation Executive
Roles and Responsibilities::
Client Service through emails, phone and e-services.
Help to resolve client’s query related to different verifications like Employment, Education and Criminal & Reference Checks.
Ensure timely and accurate report delivery at defined productivity levels.
Execute issue /query resolution and ensure proper documentation & follow-up.
Ensure adherence to Client Service Level Agreements (SLAs).
Identify, share and support operational improvements
Client Relation Management
Coordinating between Vendors & Clients
Responsible for work in the absence of Vendors(when the vendors are on leave)
Following up with vendors by mail.
Candidate must be minimum Graduate.
Experienced and Fresher, both are welcome.
Grammatically precise in written and spoken English.
Good in MS Word.
Keywords :- Vendor Management, Operations, Client Service, Client Relation, Customer Service, Customer Relation