Client Relationship Executive Jobs in Kochi,Mumbai,Navi Mumbai - SKILLCERT CONSULTANCY PRIVATE LTD
Job Description
- Planning for email campaigns from inhouse database.
- Plan for email campaigns and send emailers to existing customers from database for each city as per schedule using CRM solutions.
- Maintain leads received from IIBA website on CRM database or excel.
- Design / Modify specific email newsletters and send them through mail systems
- Plan SMS Campaigns using the SMS platform for local class sessions.
- Track email opens from Sendy and send additional emails and brochures for those who have expressed interest.
- Follow up with them for enrollment, send payment links and arrange for calls with Directors for specific issues or where the discussion requires expertise
- Maintain lists city wise, course delivery wise (Online, LVC, Classroom) and program wise
- (ECBA, CCBA, CBAP) and create a sales funnel for subsequent batches. Automated CRM job.
- Maintain tracking of all leads received from email campaigns, phone calls, inward emails, SEO promotions.
- Transfer the leads to CRM system and manage them for onward management with Automated CRM system.
- Engage in chat with prospects over mobile when customer initiates a chat from website.
- aCalling prospectus for enrollment with skill and tact for maximum enrollment
- Rigorously follow up each lead for Online, LVC and classroom for enrollment
- Call International leads (US/Canada/UK/Australia /others) and follow up for sessions and enrollments.
- Fix Live virtual class schedules based on time zones (EST/PST/AST/GMT/GST/AEST/AWST)
- Coordinate with the digital marketing teams in SEO/SEM / Social media marketing for courses within the allocated budgets.
- Follow up with IT vendors for enhancements /bug fixes and testing of new software’s
- Follow up and reply to all email queries received and send them brochure, program schedule and clarify questions they should enable them to enroll for the course.
- Follow up for enrollment and payments
- Maintain confidentiality and avoid misuse of company database and resources
- Monitor SEO/SEM/ SMM for effectiveness
- Understand company products and services
- Inform participants of session dates and venues
- Arrange for support for trainers where sessions are held.
- Arrange to reschedule training session when minimum number of participants are not available.
- Counsel and advise participants on course options and suggestions and escalate when required.
- Performance oriented go getter in all assignments.
- Keep track of new developments in business analysis and job trends
- Engage with retail participants and corporate HR executives for corporate batches.
- Qualifications and Education Requirements
- Graduates or Post graduates with a good communication skills, pleasing manners and interaction skills.
- Able to communicate in English and Hindi and other regional languages. Meticulous in following up and maintaining a schedule of activities. Self-motivated with minimum follow up and takes responsibilities.
- Ability to use MS office, emails, learner management system , CRM and Marketing automation susites and other office software’s. Willingness to learn new skills.
- Highest integrity and honesty in all interactions with superiors and customers.
- Should be willing to learn new skills and technologies.
- Right candidate can be offered work at home with office visit only for meeting.
- Laptop, phone and WIFI will be provided.
- The right candidate may also be offered an incentive apart from fixed pay.
- Candidate will be trained on all the activities. You only need to have a willingness to learn and adopt.
Job Particulars
Education B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, MSc, Other Post Graduate
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id458488
Job Category Sales and Marketing
Locality Address
State Kerala, Maharashtra
Country India
About Company
Skillcert consultancy offers a wide choice of certification and competency building programs for individuals and corporate participants conducted through online, blended, live virtual classes and corporate programs. Our programs are designed to meet industry demand and competency gaps in job roles. Each course is designed by practitioners with consulting experience with inputs from the industry. Our training approach draws from participatory learning and experiential learning models that are more appropriate for adult learning .It is based on the premises that adults learn best through experience.
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