Client Relationship Executive Jobs Opening in Galaxy Expo Solutions at Kolathur, Chennai
Client Relationship Executive
0 Years 
Not disclosed 
Job Description
Key Responsibilities:
1. Client Relationship Management:
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Serve as the main point of contact for manufacturers, exporters, and traders across India, ensuring their transportation needs are understood and met.
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Build and maintain strong, long-term relationships with clients by providing timely solutions and a high level of service.
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Understand each client’s specific requirements for truck placements (short and long routes), ensuring that service expectations are consistently exceeded.
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Regularly engage with clients to assess their satisfaction, discuss performance metrics, and address any concerns or challenges.
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Respond to client inquiries quickly and professionally, ensuring smooth communication throughout the logistics process.
2. Coordination and Communication:
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Work closely with internal teams, including operations, dispatch, and drivers, to ensure timely and accurate vehicle placements.
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Coordinate with truck operators to schedule deliveries as per client requirements, making sure to meet deadlines.
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Track and update clients on the status of their deliveries, ensuring proactive communication about any delays or changes to the transport schedule.
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Communicate and explain service terms, delivery schedules, and transportation costs to clients effectively.
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Ensure that all client requests, including special delivery conditions or urgent requirements, are prioritized and handled.
3. Proof of Delivery (POD) Management:
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Ensure proper handling of Proof of Delivery (POD) documents for all shipments, ensuring that they are accurate, timely, and securely delivered to the clients.
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Work with clients to ensure that PODs are signed, collected, and submitted for proper documentation and billing.
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Monitor the process to confirm that PODs are received promptly and accurately reflect delivery completion.
4. Problem Resolution:
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Address client complaints and concerns regarding delivery schedules, vehicle placements, or service quality, ensuring that issues are resolved quickly and professionally.
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Take ownership of any client-facing issues, ensuring timely resolution while keeping the client informed throughout the process.
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Work collaboratively with the operations team to find solutions to delivery delays, route changes, or any logistical challenges.
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Maintain a problem-solving mindset and act as an advocate for the client within the company.
5. Reporting and Documentation:
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Maintain accurate and up-to-date records of client interactions, delivery status, and POD documentation in the company’s CRM or internal systems.
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Generate and share regular performance reports and updates with clients, tracking key metrics like on-time delivery, vehicle placement, and POD receipt.
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Ensure all internal documentation related to client accounts is accurate and available for audit or follow-up purposes.
6. Upselling and Service Expansion:
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Identify opportunities to upsell additional services to clients, such as premium transportation services, route optimization, or specialized vehicle placements.
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Proactively suggest improvements to clients’ transportation strategies based on operational insights, offering cost-effective solutions for long-term partnerships.
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Collaborate with the sales and marketing teams to target new business opportunities within existing client accounts.
7. Market Research and Industry Trends:
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Stay informed about industry trends, competitors, and changes in the logistics and transportation sectors that could impact client service.
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Provide feedback on client needs and suggestions to help improve service offerings and meet the evolving demands of the industry.
More information about this Client Relationship Executive Job
Please go through the below FAQs to get all answers related to the given Client Relationship Executive job
- What are the job requirements to apply for this Client Relationship Executive job position?
- Ans: A candidate must have a minimum of fresher as an Client Relationship Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), B.Com, BA, BBA/BBM, BCA, Vocational Training, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Client Relationship Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Client Relationship Executive position?
- Ans: There are immediate 1 job openings for Client Relationship Executive in our Organisation.
Job Particulars
About Company
Chennai
Freshers
Salary not disclosed 
B.Com(General, Management, Retail Operations, Service Industry Management), BA, BBA/BBM, BCA, BE/B.Tech, BSc, BBS
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE), BBS, BMS
Chennai
1 to 2 Years
Salary not disclosed
Diploma, BA, BBA/BBM, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BBA/BBM, 12th Pass (HSE)
Chennai
1.5 to 3+ Years
Salary not disclosed
Certificate Course (ITI), 12th Pass (HSE), Other Graduate
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com
Chennai
Freshers
Salary not disclosed
12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma
Chennai
1 to 2 Years
Salary not disclosed
B.Com, BMS
Chennai
3+ Years
Salary not disclosed
BBA/BBM
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BBA/BBM, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, 12th Pass (HSE), Vocational Training
Chennai, Coimbatore, Salem
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Chennai
1 to 3+ Years
Salary not disclosed
B.Com, M.Com, Master in Marketing
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Chennai
0 to 2 Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE), BBS
Chennai
1 to 2 Years
Salary not disclosed
Diploma, B.Com, BA, M.Com, BBA/BBM, MBA/PGDM, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BFA, BSW
Chennai
0.6 to 3+ Years
Salary not disclosed
B.Com, BBA/BBM, MBA/PGDM, Master in Marketing 
