Client Relationship Executive Jobs Opening in Le Gorjuss Cosmetic Clinic at Film Nagar, Jubilee Hills, Hyderabad
Job Description
Managing client’s calendar and appointments.
Key Responsibilities:
1. Client Relationship Management:
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Build and maintain strong, long-lasting relationships with clients by becoming their trusted advisor.
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Serve as the primary point of contact for all client queries and concerns.
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Understand clients' business needs, goals, and challenges to tailor solutions and services accordingly.
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Proactively address client issues and provide timely solutions to maintain satisfaction.
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Conduct regular check-ins and meetings to assess client needs, gather feedback, and identify areas of improvement.
2. Client Onboarding and Training:
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Oversee the onboarding process for new clients, ensuring they understand the products or services being provided.
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Provide necessary training and resources to clients to ensure they are able to maximize the value of the company’s offerings.
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Coordinate with internal teams to ensure smooth implementation and transition for clients.
3. Problem Resolution and Escalation:
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Handle and resolve client complaints or concerns in a professional, empathetic manner.
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Work with other departments (sales, technical support, operations) to resolve complex client issues in a timely manner.
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Identify recurring issues and provide feedback to management for process improvements.
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Escalate unresolved issues to higher management as necessary, ensuring a quick resolution.
4. Client Retention and Satisfaction:
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Monitor client satisfaction through regular surveys, feedback, and performance metrics.
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Ensure that clients are satisfied with the quality and timeliness of the services provided.
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Take proactive steps to ensure high client retention rates and reduce churn.
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Organize quarterly or annual reviews with clients to assess satisfaction and plan for future needs.
5. Cross-Selling and Upselling:
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Identify opportunities for cross-selling or upselling additional products or services that can add value to the client’s business.
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Work closely with the sales team to convert upsell opportunities into actual sales.
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Present new offerings, enhancements, or product features to clients, ensuring alignment with their evolving needs.
6. Reporting and Documentation:
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Maintain accurate records of all client communications, transactions, and activities in the CRM system.
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Prepare regular reports on client performance, satisfaction levels, and the status of ongoing projects.
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Track key performance indicators (KPIs) related to client retention, satisfaction, and revenue growth.
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Provide regular updates to management on client status and any potential risks to the relationship.
7. Collaboration with Internal Teams:
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Work closely with the sales, marketing, product, and customer service teams to ensure client needs are met and exceeded.
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Ensure that the client’s expectations are communicated clearly to internal teams for smooth project delivery or service execution.
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Facilitate communication between departments to ensure that clients receive timely responses to their queries.
More information about this Client Relationship Executive Job
Please go through the below FAQs to get all answers related to the given Client Relationship Executive job
- What are the job requirements to apply for this Client Relationship Executive job position?
- Ans: A candidate must have a minimum of fresher as an Client Relationship Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BBS
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Client Relationship Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Client Relationship Executive position?
- Ans: There are immediate 1 job openings for Client Relationship Executive in our Organisation.