Client Relationship Executive Jobs Opening in Legal Edge HR at Sector 15, Noida, Noida, Delhi
Client Relationship Executive
Job Description
Job Summary
We are looking for a dedicated and well-spoken Client Relationship Executive to join our team. The ideal candidate will serve as the primary point of contact for clients, handling both inbound and outbound calls, resolving queries, and maintaining accurate client records.
This is a client-facing role that requires strong interpersonal skills, attention to detail, basic computer knowledge, and the ability to work effectively across departments. The main objective is to enhance customer satisfaction, build long-term client relationships, and provide a seamless communication experience.
Key Responsibilities
1. Client Communication (Inbound & Outbound)
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Handle inbound calls and respond to client inquiries regarding products, services, or support issues.
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Make outbound calls to follow up on leads, verify information, update clients, or collect feedback.
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Maintain a friendly, professional, and empathetic tone in all communications.
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Clearly and confidently explain company offerings, policies, and procedures.
2. Record Maintenance & CRM Updates
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Maintain and update detailed client information in the company’s CRM system.
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Log all calls, interactions, follow-ups, and resolutions in an organized and timely manner.
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Ensure that all records are up-to-date and easily accessible for internal teams.
3. Coordination With Internal Departments
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Liaise with the sales, operations, accounts, and technical departments to resolve client issues or fulfill service requests.
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Escalate unresolved or complex issues to appropriate departments while maintaining accountability and follow-up.
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Ensure smooth handoffs and communication between departments and the client.
4. Providing Accurate Information
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Offer accurate and clear information to clients regarding services, product features, timelines, or documentation.
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Stay updated with the latest product knowledge, service changes, and process updates.
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Use company-provided resources and training to stay informed and provide correct responses.
5. Handling Customer Queries & Concerns
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Understand and address customer concerns with patience and professionalism.
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Provide first-level support and ensure timely resolution or escalation of issues.
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Follow up with clients until queries or complaints are fully resolved.
6. Daily Reporting & Follow-up
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Submit daily call reports, client feedback summaries, and pending issue updates to the team leader or manager.
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Track open tickets or pending follow-ups and ensure timely closure.
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Participate in regular review meetings and training sessions.
Essential Skills:
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Excellent Communication Skills – Clear and fluent in spoken English, Hindi, or other regional languages
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Listening Skills – Ability to understand client needs patiently and accurately
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Basic Computer Knowledge – Emailing, MS Word/Excel, typing, and using customer databases
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Multitasking Ability – Handling multiple calls or tasks simultaneously while maintaining quality
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Record-Keeping – Attention to detail for maintaining client files, logs, and call records
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Professionalism – Polite, courteous, and positive attitude at all times
More information about this Client Relationship Executive Job
Please go through the below FAQs to get all answers related to the given Client Relationship Executive job
- What are the job requirements to apply for this Client Relationship Executive job position?
- Ans: A candidate must have a minimum of fresher as an Client Relationship Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Client Relationship Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Client Relationship Executive position?
- Ans: There are immediate 1 job openings for Client Relationship Executive in our Organisation.
Job Particulars
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