Client Relationship Executive Jobs Opening in Luxaire at Hebbal, Bangalore
Job Description
In our dynamic work industry, you will have the opportunity to work closely with our top clients and forge long lasting relationships.
Key Responsibilities
1. Managing Client Relationships
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Build long-term, positive relationships with existing and potential clients.
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Understand client needs, preferences, and expectations to provide personalized services.
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Act as a bridge between the company and clients, ensuring smooth communication.
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Maintain regular follow-ups to strengthen customer engagement.
2. Customer Support & Issue Resolution
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Address client queries, complaints, and concerns in a professional and timely manner.
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Collaborate with internal teams (sales, operations, finance, and service departments) to resolve client issues efficiently.
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Ensure clients receive accurate information regarding products, services, and company policies.
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Maintain high customer satisfaction levels by providing prompt resolutions and effective solutions.
3. Business Development & Client Retention
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Identify upselling and cross-selling opportunities to maximize revenue from existing clients.
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Work closely with the sales and marketing teams to generate repeat business and referrals.
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Develop strategies to retain high-value customers and reduce client churn.
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Proactively engage with inactive clients to revive business relationships.
4. Client Onboarding & Orientation
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Assist new clients during the onboarding process by guiding them through documentation, product details, and company policies.
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Educate clients about available services, tools, and platforms to enhance their experience.
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Ensure a smooth transition from prospect to active customer by providing a hassle-free onboarding experience.
5. Maintaining Client Data & Reports
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Maintain accurate and updated client records in CRM systems and company databases.
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Prepare weekly and monthly reports on client interactions, feedback, and account status.
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Share client insights with management to improve products, services, and strategies.
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Monitor client satisfaction scores and take corrective actions where necessary.
6. Coordination with Internal Teams
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Work closely with cross-functional departments to deliver client expectations effectively.
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Liaise with product teams to communicate customer requirements and feedback.
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Collaborate with finance teams to ensure timely billing, collections, and payment follow-ups.
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Partner with marketing teams to implement client engagement campaigns.
7. Conducting Client Meetings & Reviews
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Organize regular meetings with key clients to review account performance and service quality.
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Gather insights on client satisfaction, expectations, and potential improvements.
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Present product demonstrations, proposals, or service enhancements as needed.
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Maintain a professional image while representing the company during meetings or events.
Required Skills & Competencies
1. Core Skills
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Excellent Communication: Strong verbal and written communication skills to interact with clients effectively.
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Relationship-Building Ability: Ability to build trust and rapport with diverse customers.
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Problem-Solving Skills: Aptitude for resolving issues quickly and diplomatically.
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Customer-Centric Approach: Focused on delivering value and enhancing client satisfaction.
2. Technical Skills
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Proficiency in using CRM tools like Zoho, Salesforce, HubSpot, or equivalent.
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Good knowledge of MS Office (Excel, Word, PowerPoint) for reporting and documentation.
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Familiarity with digital communication channels such as email, WhatsApp, and video conferencing tools.
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Basic understanding of data analysis to interpret client feedback and performance metrics.
3. Behavioral Competencies
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Patience and Empathy: Ability to handle challenging situations calmly.
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Time Management: Prioritizing tasks to handle multiple clients effectively.
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Persuasiveness: Influencing clients for renewals, upgrades, or referrals.
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Adaptability: Ability to manage clients from various industries and backgrounds.
More information about this Client Relationship Executive Job
Please go through the below FAQs to get all answers related to the given Client Relationship Executive job
- What are the job requirements to apply for this Client Relationship Executive job position?
- Ans: A candidate must have a minimum of 06 Months to 2.5 year experience as an Client Relationship Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Client Relationship Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Client Relationship Executive position?
- Ans: There are immediate 1 job openings for Client Relationship Executive in our Organisation.
