Client Relationship Manager - Operations Jobs Opening in Future First Financials Private Limited at R S Puram, Coimbatore
Job Description
The Client Relationship Manager - Operations is responsible for ensuring smooth operational support and superior service delivery to clients of the financial planning team. This role bridges client service and back-end operations, ensuring timely execution of transactions, accurate documentation, and proactive communication with clients.
Key Responsibilities:
1. Client Relationship Management:
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Serve as the primary point of contact for assigned clients regarding operational matters.
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Build and maintain strong, long-term relationships with clients by understanding their business needs, preferences, and expectations.
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Conduct regular check-ins and review meetings with clients to discuss performance, service delivery, and potential improvements.
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Address client queries, complaints, or concerns promptly and professionally, ensuring resolution within agreed timelines.
2. Operational Oversight and Coordination:
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Ensure smooth and efficient delivery of services in accordance with client contracts, service level agreements (SLAs), and quality standards.
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Collaborate with internal operations, logistics, technical, and service teams to ensure alignment and timely execution of client deliverables.
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Monitor key operational KPIs related to client accounts and take corrective action where performance is below expectations.
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Assist in the development and implementation of operational procedures and process improvements tailored to client needs.
3. Performance Monitoring and Reporting:
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Prepare and deliver regular reports to clients that highlight operational performance, key metrics, and service outcomes.
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Analyze service delivery trends and identify areas of improvement or concern.
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Work with internal analytics or reporting teams to customize client dashboards or presentations as required.
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Track issues and feedback to drive continuous improvement across the organization.
4. Client Onboarding and Implementation Support:
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Participate in the onboarding of new clients to ensure a smooth transition and set clear expectations.
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Coordinate implementation plans, training sessions, and initial operational setup.
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Guide clients through the company’s systems, tools, and service procedures to ensure full utilization and satisfaction.
5. Contract and SLA Management:
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Support contract management activities including renewals, amendments, and reviews.
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Monitor SLA compliance and ensure that service commitments are consistently met.
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Identify risks or gaps in service delivery and escalate as needed to senior management or operations leadership.
6. Cross-Functional Collaboration:
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Act as the bridge between clients and internal departments to ensure clarity, alignment, and collaboration.
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Facilitate communication between teams including sales, finance, support, and operations to ensure a cohesive approach to client servicing.
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Participate in strategy sessions or planning meetings that involve client-related operational topics.
More information about this Client Relationship Manager - Operations Job
Please go through the below FAQs to get all answers related to the given Client Relationship Manager - Operations job
- What are the job requirements to apply for this Client Relationship Manager - Operations job position?
- Ans: A candidate must have a minimum of 2 to 3+ year experience as an Client Relationship Manager - Operations
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, M.Com, BBA/BBM, MBA/PGDM
- What are the salary requirements for this job?
- Ans: The salary range is between 25000 and 30000 Monthly. The Salary will depend on the interview. This Client Relationship Manager - Operations is a Full Time in Coimbatore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Client Relationship Manager - Operations is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Client Relationship Manager - Operations position?
- Ans: There are immediate 1 job openings for Client Relationship Manager - Operations in our Organisation.
