Client Service Analyst Jobs in Pune - Extentia Information Technology Pvt Ltd
Client Service Analyst
Job Description
Job description
1 year of prior Technical Support, Customer Support, or IT experience.
Strong analytical skills with attention to detail
Strong written and oral communication skills
Strong presentation skills
Strong interpersonal and customer service skills
Ability to follow strict policy guidelines and recognize situations requiring escalation
Call center or shared services experience preferred
Possess strong computer skills and the ability to work in a fast-paced environment
Ability to follow standard procedures and scripts
Ability to navigate computerized systems and other relevant applications such as Zendesk or Salesforce
Must be able to work independently and/or with a collaborative team. Responsible to perform other duties as assigned.
Extremely personable and professional.
Strong computer skills; working knowledge of Apple products (we use Macs)
Applicants should be mature, have an eye for detail, and exhibit strong organizational skills.
Excellent customer service skills are a must.
Social media skills including knowledge of WordPress, Facebook, and Twitter a plus.
Job Particulars
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