Job Title: Client Service Coordinator
Company: Anvita Tours2Health Pvt.Ltd
Location: Infopark,Thrissur
Qualification:
- Graduate with good verbal communication in English .Knowledge of Hindi or Tamil will be an added advantage.
- Job seekers with prior experience of 6 months & above in telesales / lead generation would be preferred
Experience:0-1 Years
Brief Description:
The person will be responsible for:
- Guiding customers how to use the services, training them on new updates on the site
- Giving Service calls to all the Existing customers . Resolving New & Existing clients queries and complaints.
- Preparing website site map,schedlue work to programmer,designer,send designs and completed work to customers over email and communicate the same over telephone.
- Take requests from customers. Also, verify if request from customers are approved for work and act as a bridge between the production staff and customers.
- Follow up with the customer for balance payments,renewals.Send Proforma Invoice,Renewal Invoice,Part Payment Invoice and Receipts.
Key Responsibility Areas:
- Coordinate with client and the designated teams for designing of websites,e mail newsletters logos and other related works.
- Keeping track of the designing process.
- Follow up with client and the respective teams.
- Ensure timely completion of work and escalate deal any if to the management and also if required to the customer.
- Follow up with the customer for balance payments,renewals.Send Proforma Invoice,Renewal Invoice,Part Payment Invoice and Receipts.
Required Skills:
- Knowledge of MS Office and computer is must
- Should have good knowledge of internet and how to use internet.
- Immediate joining
- Both fresher and experienced can apply