Client Service Executive Jobs Opening in CFIRST at Prahlad Nagar, Ahmedabad
Job Description
Job Description: Client Service Executive
Location: Ahmedabad, Gujarat
Job Type: Full-Time
We are seeking a dynamic Client Service Executive to join our team and contribute to our mission of excellence.
Job Summary
The Client Service Executive will be responsible for managing client relationships, ensuring seamless communication, and delivering high-quality service to meet client expectations. This role involves coordinating with clients, addressing their queries, and collaborating with internal teams to ensure timely and accurate delivery of services.
Key Responsibilities
- Act as the primary point of contact for assigned clients, understanding their needs and ensuring satisfaction.
- Manage client inquiries, complaints, and requests promptly and professionally via email, phone, or in-person meetings.
- Coordinate with internal teams (e.g., operations, verification, and HR) to ensure timely delivery of services.
- Maintain accurate records of client interactions, service agreements, and project statuses using CRM tools.
- Prepare and share regular reports on client account status, service delivery, and feedback.
- Identify opportunities to upsell or cross-sell services to enhance client engagement.
- Ensure compliance with company policies and industry standards in all client interactions.
- Contribute to process improvements to enhance client experience and operational efficiency.
Qualifications and Skills
- Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Experience: 1-3 years of experience in client servicing, customer support, or a related role (freshers with strong communication skills may be considered).
- Skills:
- Excellent verbal and written communication skills (English and Hindi; Gujarati is a plus).
- Strong interpersonal and relationship-building skills.
- Ability to multitask, prioritize, and work under tight deadlines.
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
- Problem-solving skills with a client-centric approach.
- Knowledge of background verification or HR services is an advantage.
- Attributes: Proactive, detail-oriented, team player, and adaptable to a fast-paced environment.
Work Environment
- Location: Ahmedabad, Gujarat (on-site).
- Work Hours: Standard business hours with occasional flexibility for client meetings or deadlines.
- Travel: Minimal, as required for client meetings within Ahmedabad.
Why Join cFIRST?
- Opportunity to work with a growing organization in the background verification industry.
- Collaborative and supportive team culture.
- Career growth opportunities with exposure to diverse clients and projects.
How to Apply
Interested candidates can submit their resume and a brief cover letter to us
cFIRST is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
More information about this Client Service Executive Job
Please go through the below FAQs to get all answers related to the given Client Service Executive job
- What are the job requirements to apply for this Client Service Executive job position?
- Ans: A candidate must have a minimum of 1 to 3 year experience as an Client Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Client Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Client Service Executive position?
- Ans: There are immediate 1 job openings for Client Service Executive in our Organisation.
Job Particulars
Who can apply Experienced (1 to 3 Years)
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id2752908
Job Category 1 to 3 Yr Exp , Sales and Marketing
Locality Address Prahlad Nagar
State Gujarat
Country India
About Company
cFIRST is a leading background verification and talent solutions provider based in Ahmedabad, committed to delivering exceptional client experiences through innovative and reliable services.
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