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Client Services/Customer Care Support Specialist Jobs in Gurgaon - IHS Markit

CW
Client Services/Customer Care Support Specialist
IHS Markit
Any Graduate
2 yrs
IHS Markit
Last Date 16 Dec 2020
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IHS Markit - Job Details

Date of posting: 17 Oct 20
Department overview :

The Platforms and Regulatory Compliance (PRC) business brings together solutions that help customers comply with regulatory requirements while reducing the risk, cost and complexity of running their businesses. We are comprised of MarkitSERV, Corporate Actions and Regulatory Compliance.

Within the PRC - Regulatory Compliance, the Tax Solutions group provides technology products to major financial institutions and multi-national corporations around the world as those products relate to the review and validation of international tax documentation.

Position summary

Tax Solutions is looking for a highly qualified senior specialist for their Client Services team. As part of the Client Services team, the candidate will act as the subject matter expert of the Tax Compliance software for clients mainly based in the APAC region.

Foster and manage client relationships, and requires coordination amongst business functions including Sales, Product & Development, Customer training, and handling day to day client inquiries.

Duties & accountabilities
  • Serve as a primary point of contact for assigned clients and handle both day-to-day inquiries, and urgent escalations in a professional and timely manner.
  • Become a subject matter expert of the CTI Tax Solutions product suite (MD3, EW8, Tax Reporting) Actively speak with clients to ensure they understand how to use the functionality of CTI product suite and understand the full capability of our products industry initiatives.
  • Analyze complex client inquiries through application of product knowledge and client relationship/awareness. Typically includes repairing application issues, liaising across organization to resolve information quality and system issues, and assisting clients with installations, application functionality and data conversions by providing detailed analysis, feedback, and resolution.
  • Collaborates daily with CTI software engineers to troubleshoot and resolve client issues and implement customizations.
  • Lead meetings with client’s business and technology teams to manage projects, troubleshoot issues and provide guidance.
  • Manage the software upgrade and deployment cycle for assigned clients.
  • Identify and track system issues through client queries and feedback. Work with Product, Development and QA to raise, review and prioritize client software bugs and enhancements.
  • Use knowledge of client issues and needs to contribute to product development efforts.
  • Lead product demos for current and prospective clients.

Business competencies

Education and experience

Bachelor’s Degree

Excellent English communication skills (Verbal and Written)

Basic knowledge/understanding of Regulatory/FATCA/CRS preferred

Experience in W-8s/W-9 Tax Form is a plus

3-5 Years’ Experience Preferred

Minimum of 2 years’ relevant experience in Tax Reporting/ Client Services is must

Open to work primarily in Singapore shift (6:00 am - 3:00 pm IST)

Commercial awareness

Have an excellent client service ethos and be able to communicate effectively with clients

Strong analytical and interpersonal skills.

Personal competencies

Personal impact

The ideal candidate will need to be detail-oriented and task-driven with a strong work ethic and able to work in a fast-paced environment

Communication

Strong Verbal And Written Communication Skills Are Required.

Teamwork

Able to contribute on an individual basis and as part of a team

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 yrs)

About IHS Markit

Company Overview

IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence.

IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defence, chemical, and economics and country risk.
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IHS Markit recruiting Client Services/Customer Care Support Specialist Experienced(2 yrs) candidates candidates nearby Gurgaon.IHS Markit vacancies for Client Services/Customer Care Support Specialist is recruited through Written-test, Face to Face Interview etc.
IHS Markit Company recruits a lot of Experienced(2 yrs) candidates candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Gurgaon can apply for Client Services/Customer Care Support Specialist position in IHS Markit. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the IHS Markit recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of IHS Markit and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of IHS Markit and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in IHS Markit and near your city and get a secured career.