Client Services/Customer Care Support Specialist Jobs in Gurgaon - IHS Markit
Client Services/Customer Care Support Specialist
IHS Markit
Expired
Posted: 13 Mar 21
Job Description
Department overview :
The Platforms and Regulatory Compliance (PRC) business brings together solutions that help customers comply with regulatory requirements while reducing the risk, cost and complexity of running their businesses. We are comprised of MarkitSERV, Corporate Actions and Regulatory Compliance.
Within the PRC - Regulatory Compliance, the Tax Solutions group provides technology products to major financial institutions and multi-national corporations around the world as those products relate to the review and validation of international tax documentation.
Position summary
Tax Solutions is looking for a highly qualified senior specialist for their Client Services team. As part of the Client Services team, the candidate will act as the subject matter expert of the Tax Compliance software for clients mainly based in the APAC region.
Foster and manage client relationships, and requires coordination amongst business functions including Sales, Product & Development, Customer training, and handling day to day client inquiries.
Duties & accountabilities
Education and experience
Bachelor’s Degree
Excellent English communication skills (Verbal and Written)
Basic knowledge/understanding of Regulatory/FATCA/CRS preferred
Experience in W-8s/W-9 Tax Form is a plus
3-5 Years’ Experience Preferred
Minimum of 2 years’ relevant experience in Tax Reporting/ Client Services is must
Open to work primarily in Singapore shift (6:00 am - 3:00 pm IST)
Commercial awareness
Have an excellent client service ethos and be able to communicate effectively with clients
Strong analytical and interpersonal skills.
Personal competencies
Personal impact
The ideal candidate will need to be detail-oriented and task-driven with a strong work ethic and able to work in a fast-paced environment
Communication
Strong Verbal And Written Communication Skills Are Required.
Teamwork
Able to contribute on an individual basis and as part of a team
The Platforms and Regulatory Compliance (PRC) business brings together solutions that help customers comply with regulatory requirements while reducing the risk, cost and complexity of running their businesses. We are comprised of MarkitSERV, Corporate Actions and Regulatory Compliance.
Within the PRC - Regulatory Compliance, the Tax Solutions group provides technology products to major financial institutions and multi-national corporations around the world as those products relate to the review and validation of international tax documentation.
Position summary
Tax Solutions is looking for a highly qualified senior specialist for their Client Services team. As part of the Client Services team, the candidate will act as the subject matter expert of the Tax Compliance software for clients mainly based in the APAC region.
Foster and manage client relationships, and requires coordination amongst business functions including Sales, Product & Development, Customer training, and handling day to day client inquiries.
Duties & accountabilities
- Serve as a primary point of contact for assigned clients and handle both day-to-day inquiries, and urgent escalations in a professional and timely manner.
- Become a subject matter expert of the CTI Tax Solutions product suite (MD3, EW8, Tax Reporting) Actively speak with clients to ensure they understand how to use the functionality of CTI product suite and understand the full capability of our products industry initiatives.
- Analyze complex client inquiries through application of product knowledge and client relationship/awareness. Typically includes repairing application issues, liaising across organization to resolve information quality and system issues, and assisting clients with installations, application functionality and data conversions by providing detailed analysis, feedback, and resolution.
- Collaborates daily with CTI software engineers to troubleshoot and resolve client issues and implement customizations.
- Lead meetings with client’s business and technology teams to manage projects, troubleshoot issues and provide guidance.
- Manage the software upgrade and deployment cycle for assigned clients.
- Identify and track system issues through client queries and feedback. Work with Product, Development and QA to raise, review and prioritize client software bugs and enhancements.
- Use knowledge of client issues and needs to contribute to product development efforts.
- Lead product demos for current and prospective clients.
Education and experience
Bachelor’s Degree
Excellent English communication skills (Verbal and Written)
Basic knowledge/understanding of Regulatory/FATCA/CRS preferred
Experience in W-8s/W-9 Tax Form is a plus
3-5 Years’ Experience Preferred
Minimum of 2 years’ relevant experience in Tax Reporting/ Client Services is must
Open to work primarily in Singapore shift (6:00 am - 3:00 pm IST)
Commercial awareness
Have an excellent client service ethos and be able to communicate effectively with clients
Strong analytical and interpersonal skills.
Personal competencies
Personal impact
The ideal candidate will need to be detail-oriented and task-driven with a strong work ethic and able to work in a fast-paced environment
Communication
Strong Verbal And Written Communication Skills Are Required.
Teamwork
Able to contribute on an individual basis and as part of a team
Job Particulars
Education Any Graduate
Who can apply Experienced (2 Years)
Hiring Process Face to Face Interview
Employment Type0
Job Id1145265
Job Category Tech Support
Locality Address
State Haryana
Country India
About Company
Company Overview
IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence.
IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defence, chemical, and economics and country risk.
IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence.
IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defence, chemical, and economics and country risk.
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