Client Servicing Executive Jobs in Bangalore - Floret Media Pvt Ltd
Job Description
- Client service is a critical element of Floret’s success. In this role, you will be a key customer advocate and ambassador to our fast growing customer base.
- You will work directly with marketing professionals to ensure that they achieve their marketing objectives.
- The ideal candidate will relish the opportunity to collaboratively work with clients to solve real-world marketing problems. The role combines the disciplines of customer support, project management, and marketing in a dynamic, high growth startup.
- You will report to our Customer Success Manager and work closely with one of the founders of the company - and be given as much responsibility as you can handle. This role is central to the success of our company in the marketplace.
Who do we want?
- Self-driven, highly accountable, responsive individual with very high social intelligence. Should have natural inclination for problem solving and taking up new responsibilities. He or she should take up & resolve the challenge and make significant contributions to customer support and marketing programs.
We can assure you that this will be a challenging, supportive and rewarding job that will shape your career.
Job Responsibilities:
- Become an expert in leveraging our process to serve our clients.
- Respond to inbound support requests from clients.
- Onboard new clients onto the system, coordinating for launching a new site.
- Pro-actively reach out to clients to validate the service.
- Assisting with the business case
- Planning and monitoring
- Eliciting requirements
- Requirements organization
- Translating and simplifying requirements
- Requirements management and communication
- Requirements analysis
- Be a customer evangelist.
Desired Skills & Experience
What qualifies you for this position? You have:
- Graduated with a BS/BA degree from a respected college or university
- Zero to one-year experience at a Business-to-Business organization in Marketing, Customer Support, or Professional Services
- Detail oriented, process driven thinker with relentless follow through
- Demonstrated ability to craft personal, succinct, professional emails to business executives
- Willingness to go the “extra mile” for the customer while being patient, professional, and consultative.
- Fluency in English along with excellent phone skills, phone etiquette, interpersonal, written and oral communication skills
- Experience with B2B marketing and sales concepts, specifically a working knowledge of online marketing strategies and concepts.
- Detailed knowledge of Microsoft Excel in terms of cross-tabulating datasets a plus
Job Particulars
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id267387
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
FLORET Media is promoted by a group of online experienced and expert marketing consultants. The entire team has 40+ years of cumulative work experience in their respective fields. It is one of the most successful Online Marketing Company with its head office in Bangalore and branches in Tirupur, Coimbatore & Chennai. Ever since Floret was founded in 2011, it has grown to serve hundreds of customers.
Our team has served hundreds of clients for over 10 years in the Online Marketing space. Our cumulative business experience spans many years and our online track record speaks volumes for itself.
Our team has served hundreds of clients for over 10 years in the Online Marketing space. Our cumulative business experience spans many years and our online track record speaks volumes for itself.
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