Client Servicing Executive Jobs in Chennai - Brand Avatar

Client Servicing Executive

Brand Avatar

0 Years

7000 - 15000 Monthly

Expired

Posted: 23 Oct 21

Roles

Interact with clients and build relationships with them while ensuring their needs are being met
Oversee a team of client servicing Associates and ensure they are providing an exceptional
client experience
Mastermind creative ways to deliver an exceptional client experience
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Coach and support team members to help them meet departmental goals
Keep records and documentation of client interactions for training purposes
Create monthly and quarterly departmental reports to determine whether KPIs are being met
and where there is room for improvement

Responsibilities

Coordinate internal projects and determine the best utilization of resources to increase
productivity
Encourage revenue growth by presenting innovative ideas to clients which thereby increases
the revenue.
Become the reliable point of contact for each client that is required to establish a strong
business relationship

Points to be noted