Client Servicing Job in Delhivery Private Limited at Bangalore

Selected intern's day-to-day responsibilities include:

1. Monitoring and driving key performance metrics i.e. delivery TAT, pick up performance
2. Managing the payable for the allocated clients
3. Cross selling/Up-selling services and products
4. Initiating and leading the design and development of tailored solutions that support client requirements
5. Building and maintaining an appropriate network of key contacts for each client
6. Handle engagement in reconciliation/payments/DSO
7. Handling customer escalations, preparing RCA, and providing the solution
8. Monitoring day to day operations
9. Resolving clients daily operational issues within the given SLAs
10. Analyzing key lanes performance of first & last mile operation
11. Monitoring speed of delivery, volume & root cause of fluctuation
12. Collaborating with internal stakeholders to maintain and increase performance of client accounts
13. Designing SOP, mapping, freezing requirements, and providing best solutions to the business
14. Sharing inputs over network expansion considering competitor presence & their strategy