Client Success Manager Jobs in Bangalore - ConvertCart

Do you have a passion for helping businesses grow through understanding user behavior and intelligent website optimization? We’re seeking an enthusiastic and experimental Optimization Strategist to join our energetic and growing team of expert strategists.

• In this role you’ll be given the opportunity to lead on-going website optimization programs. User behavior is at the heart of everything we do at ConvertCart, so it’s integral that you have a fascination for delving into qualitative insights and quantitative data to feed into creative solutions. 
  
• You’ll be liaising with clients on a day-to-day basis with a view to building strong, lasting client relationship.
  
• Job Designation: Client Success Manager / Account Manager
  

• Planning, conducting and analyzing user research to gather a deep understanding of user needs.
  
• Evaluating website analytics data to identify areas of opportunity.
  
• Undertaking heuristic website evaluations based on Industry best practices
  
• Crafting hypothesis for A/B testing and website improvement recommendations based on qualitative insights and quantitative data.
  
• Moderating and taking part in collaborative, creative workshops to produce solutions to wow the client.
  
• Collaborating with our design and development teams to manage A/B tests through the concept design and build phases.
  
• Analyzing A/B test results to determine the impact on conversion and ROI.
  
• Building strong client relationships through weekly update calls and regular client workshops.
  
• Managing project teams, including  project resource planning.
  

• Experience in Digital marketing (1+ years’ in client relationship) (Training provided if does not have any experience)
  
• Experience in handling US clients (Optional)
  
• Good understanding of e-commerce business   
  
• Confident communicator, ideally with experience liaising with clients and stakeholders.
  
• Problem solving
  
• Experience Understanding using website analytics tools such as Google Analytics (Optional). 
  
• Flexible with timings: As we deal with US clients.