Client Support Coordinator Jobs in Bangalore - Quadmo Solutions Pvt Ltd Rideau Inc

Client Support Coordinator
Quadmo Solutions Pvt Ltd Rideau Inc
2012 - 2017
0.6 to 1 Years
15000 - 35000 Per Month
Client Support Coordinator Jobs in Bangalore - Quadmo Solutions Pvt Ltd Rideau Inc
Last Date 02 Apr 2018

Quadmo Solutions Pvt Ltd Rideau Inc - Job Details

Date of posting: 01 Feb 18

  • The Client Support Coordinator is an integral part of the Client Services Team. 
  • Responsible for the efficient and effective coordination of client care.
  • Respond to all recipients’ inquiries with efficiency and appropriate urgency by calls and/or emails within the set standard Service Level Agreement. 
  • Investigate and follow up in errors/discrepancies in products ordered using the right communication channel.
Major Responsibilities / Duties:
  • Provide timely and ongoing support and assistance to recipients through emails in CRM. Manage basic level of accounts based on size, SLAs, program rules and processes
  • Answer overflow of recipient enquiries from Call Center 
  • Resolve problems within the order management process. Create technical tickets when needed. Handle escalations from recipients to the Client Relationship & Program Management Team as need be and within the escalation procedure timeline.
  • Manage redirects and escalate the Client Relationship Management group as need be Manage product replacements & communication to recipients
  • Manage manual order processing
  • Process and email return forms (RMA)
  • Communicates discontinued/replacement products to client and recipients. Complete invoicing based on schedule.
  • May be involved in client testing secondary browser
  • May have to unlock recipient accounts (ex. for Social Recognition Programs) May perform other administrative duties.
Internal / External Customers:
  • Supply Chain, Management, IT and Accounting Client’s recipients
  • Performance Competencies / Criteria:
  • Quality of work, Quality interactions with internal and external contacts to achieve defined goals
  • Respond to client inquiries in a timely manner
Qualifications / Skills Required:
  • Basic knowledge of field’s concepts and practices within his/her unit
  • Basic knowledge of company policies, procedures relevant to the unit Basic knowledge of business rules and procedures within unit
  • Excellent verbal and written communication skills Customer oriented; Tactfulness and Courtesy
  • Ability to handle high volumes, fluctuating workloads and multiple priorities within set time constraints
  • Good analytical skills and problem solving abilities
  • Decision Making / Judgment; Innovation / Creativity; Initiative Great versatility, enthusiasm and tenacity
  • Ability to multi task; Time management / Organisational skills
  • Detail-oriented self starters who possess strong project-management skills Accountability; Ability to handle clients with grace and confidence
  • Team work, autonomy


  • From 6 months to a 1 year of experience minimum
  • Basic knowledge of our programs (Service Award, Performance, Social Recognition etc.) and our processes
  • Familiar with standard concepts, practices and procedures within his/her environment Ability to work in a fast-paced, constantly evolving team environment
  • Ability to effectively work under pressure 


  • Equivalent to a university degree (Administration) or any related field
  • Experience and ability in common business applications (i.e. Microsoft Word, Excel, Outlook) and basic knowledge of our in-house systems (RCA / SA)
  • Language:Bilingual (intermediate level)

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : MBA,Diploma,BSc/BCA/BBM,Others
Hiring Process : Written-test, Face to Face Interview
Who can apply : Experienced (0.6 to 1 Years)

About Quadmo Solutions Pvt Ltd Rideau Inc

Rideau is a 105 year Canadian company headquartered in Montreal. The only thing we do is Employee Rewards and Recognition. We have a customised portal which will enable Managers to nominate their fellow employees for an award.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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