iNEWPM
ad

Client Support Coordinator Jobs in Bangalore - Quadmo Solutions Pvt Ltd Rideau Inc

Client Support Coordinator
Quadmo Solutions Pvt Ltd Rideau Inc
Quadmo Solutions Pvt Ltd Rideau Inc
Last Date 02 Apr 2018

Quadmo Solutions Pvt Ltd Rideau Inc - Job Details

Date of posting: 01 Feb 18

  • The Client Support Coordinator is an integral part of the Client Services Team. 
  • Responsible for the efficient and effective coordination of client care.
  • Respond to all recipients’ inquiries with efficiency and appropriate urgency by calls and/or emails within the set standard Service Level Agreement. 
  • Investigate and follow up in errors/discrepancies in products ordered using the right communication channel.
Major Responsibilities / Duties:
  • Provide timely and ongoing support and assistance to recipients through emails in CRM. Manage basic level of accounts based on size, SLAs, program rules and processes
  • Answer overflow of recipient enquiries from Call Center 
  • Resolve problems within the order management process. Create technical tickets when needed. Handle escalations from recipients to the Client Relationship & Program Management Team as need be and within the escalation procedure timeline.
  • Manage redirects and escalate the Client Relationship Management group as need be Manage product replacements & communication to recipients
  • Manage manual order processing
  • Process and email return forms (RMA)
  • Communicates discontinued/replacement products to client and recipients. Complete invoicing based on schedule.
  • May be involved in client testing secondary browser
  • May have to unlock recipient accounts (ex. for Social Recognition Programs) May perform other administrative duties.
Internal / External Customers:
  • Supply Chain, Management, IT and Accounting Client’s recipients
  • Performance Competencies / Criteria:
  • Quality of work, Quality interactions with internal and external contacts to achieve defined goals
  • Respond to client inquiries in a timely manner
Qualifications / Skills Required:
  • Basic knowledge of field’s concepts and practices within his/her unit
  • Basic knowledge of company policies, procedures relevant to the unit Basic knowledge of business rules and procedures within unit
  • Excellent verbal and written communication skills Customer oriented; Tactfulness and Courtesy
  • Ability to handle high volumes, fluctuating workloads and multiple priorities within set time constraints
  • Good analytical skills and problem solving abilities
  • Decision Making / Judgment; Innovation / Creativity; Initiative Great versatility, enthusiasm and tenacity
  • Ability to multi task; Time management / Organisational skills
  • Detail-oriented self starters who possess strong project-management skills Accountability; Ability to handle clients with grace and confidence
  • Team work, autonomy

Experience:

  • From 6 months to a 1 year of experience minimum
  • Basic knowledge of our programs (Service Award, Performance, Social Recognition etc.) and our processes
  • Familiar with standard concepts, practices and procedures within his/her environment Ability to work in a fast-paced, constantly evolving team environment
  • Ability to effectively work under pressure 

Education:

  • Equivalent to a university degree (Administration) or any related field
  • Experience and ability in common business applications (i.e. Microsoft Word, Excel, Outlook) and basic knowledge of our in-house systems (RCA / SA)
  • Language:Bilingual (intermediate level)

Hiring Process : Written-test, Face to Face Interview

Job Role : Others

About Quadmo Solutions Pvt Ltd Rideau Inc

Rideau is a 105 year Canadian company headquartered in Montreal. The only thing we do is Employee Rewards and Recognition. We have a customised portal which will enable Managers to nominate their fellow employees for an award.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

Quadmo Solutions Pvt Ltd Rideau Inc recruiting Client Support Coordinator Experienced(0.6 to 1 Years) candidates in Bangalore. The Quadmo Solutions Pvt Ltd Rideau Inc vacancies for Client Support Coordinator is filled through Written-test, Face to Face Interview etc.
Quadmo Solutions Pvt Ltd Rideau Inc jobs for Experienced(0.6 to 1 Years) candidates are very common in nature as the company recruits a lot of Experienced(0.6 to 1 Years) candidates every year based on the skills -Customer Care Executive. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, MBA/PGDM, BSW, BEd, MEd, BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, MCA are selected to full fill the vacancies in Others job field. The Experienced(0.6 to 1 Years) candidates applying for Client Support Coordinator should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Quadmo Solutions Pvt Ltd Rideau Inc recruitment, Experienced(0.6 to 1 Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Quadmo Solutions Pvt Ltd Rideau Inc and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Quadmo Solutions Pvt Ltd Rideau Inc and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.

NEWFreeCompanies HiringUpdates//nuPM