Abspl jobs for Collection Agent in Bangalore. Last Date to apply: 02 Nov 2025
Collection Agent
Job Description
Introduction
We are seeking a highly motivated and result-driven Collection Agent to join our team. The primary responsibility of this role is to recover outstanding debts from customers while maintaining a professional and customer-centric approach. As a Collection Agent, you will act as the bridge between the company and the customers, ensuring timely recovery of dues while maintaining a positive customer relationship.
This role requires strong communication skills, negotiation abilities, and problem-solving capabilities. If you are confident, persuasive, and target-oriented, this is an excellent opportunity to build a career in the financial services and collections domain.
Key Responsibilities
1. Debt Recovery
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Contact customers via phone calls, emails, SMS, and in-person visits to collect overdue payments.
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Handle pre-due, due, and post-due reminders to ensure on-time payments.
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Maintain professionalism and negotiate repayment plans when required.
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Ensure high collection efficiency while following company policies and regulatory guidelines.
2. Customer Interaction
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Explain outstanding payment details clearly to customers.
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Handle customer queries and provide necessary account information.
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Educate customers about payment options, due dates, and penalties.
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Build a positive rapport with customers to maintain long-term relationships.
3. Negotiation & Settlement
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Understand customers’ financial situations and offer feasible repayment solutions.
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Negotiate settlements within company policies and obtain necessary approvals.
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Provide customers with clear instructions on payment processes and timelines.
4. Documentation & Reporting
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Maintain accurate records of calls, visits, and recovery statuses in the system.
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Update payment commitments, disputes, and settlement details promptly.
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Prepare daily, weekly, and monthly collection reports for management review.
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Ensure proper documentation for payments received and pending dues.
5. Compliance & Policies
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Follow all regulatory guidelines, company policies, and RBI norms for collections.
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Ensure data privacy and maintain customer confidentiality.
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Handle sensitive cases carefully while adhering to ethical collection practices.
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Report escalations, frauds, or disputes to the Collection Manager immediately.
6. Field Visits (if applicable)
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Visit customer addresses to recover overdue payments when required.
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Coordinate with field collection teams for difficult cases.
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Submit field visit reports and ensure safety and professionalism during recovery.
Required Skills & Competencies
1. Technical Skills
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Basic knowledge of MS Office and CRM tools for record management.
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Familiarity with collection software and payment gateways.
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Ability to understand loan agreements, payment schedules, and account statements.
2. Communication Skills
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Excellent verbal and written communication in English and regional languages.
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Active listening skills to understand customer concerns.
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Ability to explain financial terms in a clear and simple manner.
3. Negotiation & Problem-Solving
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Strong persuasion and negotiation skills to convince customers for payments.
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Ability to handle objections and provide practical repayment solutions.
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Patience, empathy, and professionalism when dealing with difficult customers.
4. Personal Attributes
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Self-motivated and target-oriented.
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High integrity and ethical standards.
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Ability to work under pressure and meet tight deadlines.
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Team player with a positive attitude and adaptability.
More information about this Collection Agent Job
Please go through the below FAQs to get all answers related to the given Collection Agent job
- What are the job requirements to apply for this Collection Agent job position?
- Ans: A candidate must have a minimum of fresher as an Collection Agent
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Collection Agent is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Collection Agent position?
- Ans: There are immediate 1 job openings for Collection Agent in our Organisation.
