Collection Agent Jobs Opening in BIGBULL MANAGEMENT SERVICES at Katihar
Collection Agent
Job Description
Key Responsibilities:
1. Debt Collection and Recovery:
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Contact customers via phone, email, or mail to collect overdue payments on accounts.
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Effectively communicate the urgency of the overdue payments while maintaining a professional and empathetic approach.
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Negotiate payment terms, including payment arrangements or settlements, to help customers pay off their debt.
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Review customer account histories, identify delinquent accounts, and work to secure payments from clients.
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Resolve customer disputes or issues related to payments, ensuring a smooth and timely recovery process.
2. Record Maintenance and Reporting:
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Accurately document all communication with customers, including promises to pay, payment arrangements, and any agreements made.
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Update customer accounts and track payments in the company’s database or CRM system.
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Prepare daily, weekly, or monthly reports on collection efforts, outstanding debts, and payments received.
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Maintain detailed records of customers’ payment plans and ensure that follow-up calls or reminders are scheduled as needed.
3. Customer Relations and Negotiation:
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Maintain a professional and courteous relationship with customers while negotiating debt repayment plans.
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Address customer concerns and disputes promptly, providing resolutions in a manner that fosters positive relationships.
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Educate customers about the consequences of non-payment and the benefits of settling debts promptly.
4. Compliance and Legal Adherence:
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Ensure that all collection activities comply with relevant laws, regulations, and company policies.
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Maintain knowledge of applicable debt collection laws, such as the Fair Debt Collection Practices Act (FDCPA) or similar local regulations.
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Escalate accounts that require legal action or involve legal disputes to the appropriate department or legal team.
5. Performance Monitoring and Targets:
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Meet or exceed monthly or quarterly collection targets, including the amount of debt recovered or the number of accounts handled.
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Track and report on key performance metrics (KPIs), such as call volume, recovery rates, and resolution times.
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Participate in performance reviews, receiving feedback and contributing to the improvement of collection strategies.
6. Team Collaboration:
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Work closely with the collections team to achieve shared targets and ensure consistency in the collections process.
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Collaborate with supervisors or managers to address complex accounts and improve collection strategies.
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Participate in training sessions to stay updated on collection techniques, regulatory changes, and best practices.
More information about this Collection Agent Job
Please go through the below FAQs to get all answers related to the given Collection Agent job
- What are the job requirements to apply for this Collection Agent job position?
- Ans: A candidate must have a minimum of fresher as an Collection Agent
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 10th Pass (SSC)
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Collection Agent is a Full Time in Katihar.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Collection Agent is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Collection Agent position?
- Ans: There are immediate 1 job openings for Collection Agent in our Organisation.
Job Particulars
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