Collection Agent Jobs Opening in Financial Services at Satellite, Ahmedabad
Job Description
We have vacancy in Leading Finance company , It is a NBFC (Non Banking Financial Company)
It is a sister consultancy of Leading Bank where your work is to inform customers about their EMI & explain them to pay the EMI. It is a BPO company BPO means Business Processing Outsourcing Company. Here you can learn way of talking, advance excel & new skills etc.
Key Responsibilities:
1. Customer Contact and EMI Reminder:
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Call, message, or visit customers to remind them about upcoming or overdue EMI payments.
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Clearly explain the EMI amount, due date, payment methods, and any applicable late charges.
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Ensure that customers understand the importance of timely repayment and their financial obligations.
2. Educate and Inform:
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Provide customers with accurate information regarding their loan account, repayment terms, interest rates, and penalties.
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Guide customers on available payment options such as online payments, UPI, bank transfers, or in-person deposits.
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Assist customers with resolving queries related to EMI, loan tenure, or transaction history.
3. Encourage Payment and Follow-Up:
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Persuade customers to make payments within the due period or as soon as possible to avoid penalties.
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Maintain follow-up communication with defaulters or delayed payers until the payment is made.
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If needed, negotiate a feasible payment schedule within company guidelines for customers who are facing temporary financial issues.
4. Maintain Records and Documentation:
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Accurately document all customer interactions, commitments, and payment statuses in the system or collection app.
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Prepare daily and weekly reports on collection activities, payments received, and pending cases.
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Keep records of customer promises to pay (PTPs), follow-up schedules, and field visit outcomes if applicable.
5. Coordination with Internal Teams:
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Work with the accounts or finance team to reconcile payments and update records.
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Coordinate with legal or senior collection agents in the case of chronic defaulters or legal escalations.
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Provide feedback from customers to the company regarding any issues with billing or payment experience.
6. Customer Relationship Management:
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Maintain a polite, professional, and customer-friendly approach at all times.
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Build trust with customers to improve collection success and reduce defaults.
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Resolve disputes or misunderstandings related to payments with patience and clarity.
More information about this Collection Agent Job
Please go through the below FAQs to get all answers related to the given Collection Agent job
- What are the job requirements to apply for this Collection Agent job position?
- Ans: A candidate must have a minimum of fresher as an Collection Agent
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BSc, BBS
- What are the salary requirements for this job?
- Ans: The salary range is between 13900 and 16900 Monthly. The Salary will depend on the interview. This Collection Agent is a Full Time in Ahmedabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Collection Agent is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Collection Agent position?
- Ans: There are immediate 1 job openings for Collection Agent in our Organisation.
Job Particulars
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