Mahashakti financers jobs for Collection Agent in Delhi. Last Date to apply: 24 Oct 2025
Collection Agent
Job Description
Introduction
A Collection Agent plays a vital role in managing a company’s outstanding payments and overdue accounts by contacting customers and ensuring timely recovery of dues. Collection agents work across various sectors such as banking, NBFCs, financial institutions, credit card companies, telecom providers, e-commerce platforms, and utility companies.
The role requires a combination of communication, negotiation, and problem-solving skills to handle customers effectively while maintaining a positive relationship. A collection agent must act professionally, ethically, and respectfully to protect the company’s reputation while achieving collection targets.
Key Responsibilities
1. Debt Recovery & Follow-ups
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Contact customers with overdue payments through phone calls, SMS, emails, or field visits.
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Explain pending payment details, account status, and outstanding balances clearly.
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Persuade customers to clear dues within the stipulated timelines.
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Follow up regularly until the payment is received or a repayment arrangement is finalized.
2. Negotiation & Payment Arrangements
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Understand customers’ financial situations and negotiate repayment plans accordingly.
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Offer solutions like installments, rescheduling, or settlement options if permitted by company policy.
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Handle objections and resolve payment-related disputes professionally.
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Maintain a customer-first approach while ensuring company interests are protected.
3. Record Management & Documentation
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Maintain accurate records of all calls, visits, promises-to-pay, and follow-ups in the CRM or company database.
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Update customer information regularly, including contact details, payment history, and agreements.
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Prepare and submit daily, weekly, and monthly collection reports to supervisors.
4. Customer Service & Relationship Management
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Build trust with customers by explaining payment terms, penalties, and legal implications transparently.
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Handle customer queries and concerns regarding outstanding payments.
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Ensure a professional and courteous tone during all interactions to maintain goodwill.
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Escalate unresolved cases to the senior collection team or legal department.
5. Coordination with Internal Teams
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Work closely with the accounts, legal, and recovery departments to speed up collections.
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Coordinate with the sales and customer service teams for customer account verifications.
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Assist the finance department in preparing bad debt reports and recovery forecasts.
6. Compliance & Legal Adherence
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Follow company policies, RBI guidelines, and local laws while handling collections.
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Ensure ethical practices and avoid any form of rude or misconduct during recovery efforts.
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Stay updated on legal procedures, repossession guidelines, and dispute resolutions related to collections.
7. Target Achievement
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Meet or exceed monthly and quarterly collection targets set by the organization.
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Monitor personal performance and improve recovery rates through effective communication.
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Provide regular updates to the reporting manager on key accounts and high-risk defaulters.
Required Skills & Competencies
1. Core Skills
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Strong communication and negotiation skills to handle diverse customers.
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Knowledge of collections processes, repayment structures, and credit policies.
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Ability to remain calm and handle challenging conversations diplomatically.
2. Technical Skills
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Familiarity with CRM tools, MS Excel, and payment tracking software.
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Basic understanding of accounting and reconciliation processes.
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Experience in using dialer systems and customer databases for follow-ups.
3. Behavioral Skills
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High patience, persistence, and persuasion capabilities.
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Problem-solving mindset to handle difficult or uncooperative customers.
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Strong sense of responsibility, integrity, and professionalism.
4. Customer-Centric Approach
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Ability to maintain a positive customer experience even during debt recovery.
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Building relationships based on trust and transparency.
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Adopting a solution-oriented approach rather than being aggressive.
Educational Qualifications
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Minimum Qualification: 10+2 / Higher Secondary Certificate.
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Preferred Qualification: Bachelor’s degree in Commerce, Finance, or Business Administration.
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Additional certifications in collections management, negotiation skills, or customer handling are an advantage.
More information about this Collection Agent Job
Please go through the below FAQs to get all answers related to the given Collection Agent job
- What are the job requirements to apply for this Collection Agent job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Collection Agent
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Collection Agent is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Collection Agent position?
- Ans: There are immediate 1 job openings for Collection Agent in our Organisation.
