Collection Analyst Jobs in Bangalore - New Era India

Last Date 23 Apr 2021
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New Era India - Job Details

Date of posting: 23 Feb 21
About Us

New Era India identifies key talent across India, South East Asia, EMEA & US to support Fortune 500 and large Indian corporations to meet global challenges to improve productivity while reducing cost. New Era India is one of the leading Executive Search, Contingency Search, Talent Management, Employer Branding, HR Consulting & RPO solution providers with multi-domain expertise across India and Asia Pacific.

Roles and Responsibility

This position is with a fast-growing fintech company, we leverage our cross-border digital lending platform, big data, and global infrastructure to finance the millions of high-promise international and students in North America.


  • Initiating outbound phone calls and email correspondence while owning all inbound borrower inquiries on a daily basis
  • Integrating problem solving and negotiation skills to establish successful resolution of customer and account related issues
  • Building a strong relationship with and supporting students through the on-boarding and repayment process and addressing related payment queries
  • Understanding our product line and explaining all features to borrowers, including loan terminology and payment logistics
  • Creatively utilizing resources to generate contact with delinquent borrowers
  • Collaborating with engineering and operations teams and communicating your ideas for enhancements to the loan process and product

The Qualifications
  • Undergraduate degree or higher preferred
  • 5+ years customer-centric experience within a high-touch, fast-paced environment focused on servicing and repayment of financial products
  • Outstanding written and verbal communication skills and comfortable connecting with customers via phone, email, and chat
  • Prior work experience within financial services and/or higher education industries will be a distinct advantage,though an understanding of financial services functions is a MUST
  • Proven ability to apply critical thinking to complicated problems for timely and effective resolution.
  • Ideally possessing a background incorporating investigative research
  • Passion for providing an excellent customer experience with an innate sense of service and empathy for others
  • Tech savvy and data-driven
  • Fluency in foreign languages or international experience is a plus
A passion for financial inclusion and access to higher education is a must!

In addition, you should be comfortable working in a start-up environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.

Time – 5Pm to 2 AM IST.

Job Summary

Job Type : 0
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (3+ yrs)

About New Era India

New Era India
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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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