Collection Executive / Officer Jobs Opening in UJJIVAN SMALL FINANCE BANK at Kachchh
Collection Executive
organization.
Job Description
Key responsibilities
Contact and communication: Reach out to clients with overdue payments via phone or in-person visits to discuss their accounts.
Negotiation: Work with clients to create and negotiate payment plans and arrangements.
Record-keeping: Maintain accurate and detailed records of all collection activities, transactions, and communications.
Compliance: Ensure all collection activities adhere to company policies and relevant laws and regulations.
Problem-solving: Resolve customer queries related to billing and payments.
Reporting: Provide regular reports to management on collection progress and activities.
Escalation: Identify and escalate complex or problematic cases to senior management for further action.
Target achievement: Work to meet and achieve collection targets and goals.
Essential skills and qualifications
Strong negotiation and communication skills.
Ability to work independently and manage time efficiently.
Proficiency with billing procedures and accounts.
Knowledge of collection laws, regulations, and techniques.
Customer service skills.
Attention to detail.
Basic financial and accounting knowledge can be helpful.
Experience in a collections or similar role is often preferred.
A valid driver's license and reliable transportation may be required for field-based roles.