Collection Executive Jobs Opening in Excel Agencies at Mohali-Others, Mohali
Collection Executive
Job Description
Position Overview
We are looking for a reliable and goal-oriented Collection Executive to join our recovery team. The primary responsibility of this role is to follow up with customers to ensure timely EMI payments for loans issued by the company. This includes phone-based reminders, field visits (if required), maintaining records, handling disputes, and updating the collection status in internal systems.
The ideal candidate will have excellent communication skills, be well-organized, and maintain a professional but firm approach while dealing with overdue customers. A background in NBFCs, banks, microfinance, or consumer lending is advantageous.
Key Responsibilities
1. EMI Payment Follow-ups
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Call or visit customers with upcoming or overdue EMIs to remind and request payment.
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Ensure daily follow-up of assigned cases as per the collection bucket (X, 30+, 60+, 90+ days).
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Convince customers to pay on time and explain the consequences of default, if necessary.
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Escalate high-risk or willful defaulters to the senior collection or legal team.
2. Field Collections (If Applicable)
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Visit customer premises to collect EMI payments where phone-based follow-ups have failed.
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Submit collection receipts or digital acknowledgments post-payment.
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Ensure safety, professionalism, and compliance during field visits.
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Coordinate with the team for skip tracing and locating hard-to-reach customers.
3. Record Maintenance & Updates
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Update collection status in internal tools, CRM, or Excel sheets.
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Submit daily/weekly reports to the Collections Manager, including payments collected, pending amounts, customer commitments, etc.
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Maintain complete documentation of conversations, disputes, and payment arrangements.
4. Customer Interaction & Dispute Handling
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Listen to customer concerns regarding payments or disputes and route complex issues to the concerned department.
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Assist customers with payment methods (UPI, cheque, online, cash collection).
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Build rapport and ensure a positive customer experience while maintaining firmness.
5. Target & Performance Tracking
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Achieve assigned monthly recovery targets as per loan buckets and geography.
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Ensure minimum delinquency rate and maximize recovery.
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Follow company SOPs for collections, escalation, and compliance.
More information about this Collection Executive Job
Please go through the below FAQs to get all answers related to the given Collection Executive job
- What are the job requirements to apply for this Collection Executive job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Collection Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Collection Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Collection Executive position?
- Ans: There are immediate 15 job openings for Collection Executive in our Organisation.
Job Particulars
About Company
Mohali 
Freshers 
Salary not disclosed 
10th Pass (SSC)
Chandigarh, Mohali, Panchkula
Freshers
Salary not disclosed
10th Pass (SSC), No Education/Schooling, Upto 9th Std, Other Course 
