Collection Executive – Telecalling Jobs Opening in MA at Tiruchirapalli
Collection Executive Telecalling
0 to 0.6 Years 
10000 - 15000 Monthly 
Tiruchirapalli 
Job Description
Key Responsibilities
1. Payment Collection & Follow-Up
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Contact customers via phone calls, emails, or other communication channels to collect pending payments.
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Follow up on overdue accounts regularly and maintain a record of calls and outcomes.
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Negotiate payment plans, settlements, or partial payments with customers.
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Ensure collection efforts are documented accurately for reporting and future reference.
2. Customer Interaction & Relationship Management
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Communicate with customers in a polite, professional, and persuasive manner.
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Handle queries regarding dues, invoices, payment procedures, and account statements.
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Maintain a positive relationship while ensuring timely payment recovery.
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Escalate difficult cases or disputes to supervisors or management for resolution.
3. Documentation & Reporting
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Maintain detailed records of all calls, payment commitments, and customer interactions.
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Update Excel sheets, MS Office documents, or CRM systems with collection status and follow-up schedules.
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Generate daily, weekly, and monthly reports on collection performance and outstanding amounts.
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Monitor customer payment patterns and identify high-risk accounts or delayed payments.
4. Research & Customer Data Verification
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Use Google search, social media, and other online tools to locate customers and verify contact details.
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Cross-check customer information and update records for accuracy.
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Identify alternative contact methods or decision-makers to maximize collection success.
5. Compliance & Ethics
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Follow company policies, legal regulations, and ethical practices in payment collection.
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Ensure customer privacy and data security during all interactions.
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Avoid aggressive or unethical collection practices while pursuing payment.
6. Coordination with Teams
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Collaborate with accounts, finance, and sales teams for resolving billing issues.
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Coordinate with supervisors to report challenging cases and seek guidance.
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Participate in team meetings and share best practices for improving collection efficiency.
Required Skills & Competencies
1. Communication & Negotiation Skills
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Strong verbal communication skills for effective telecalling.
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Persuasive and confident in negotiating payments without straining customer relationships.
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Ability to handle rejections, disputes, or difficult conversations professionally.
2. Computer & Research Skills
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Basic knowledge of MS Office (Word, Excel, Outlook) for maintaining records.
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Ability to perform Google search and online research to track customers.
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Familiarity with CRM tools or accounting software is an advantage.
3. Personal Attributes
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Self-motivated, target-driven, and disciplined.
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Persistent and proactive in following up on pending accounts.
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Ethical and professional in all customer interactions.
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Organized and able to manage multiple accounts simultaneously.
More information about this Collection Executive Telecalling Job
Please go through the below FAQs to get all answers related to the given Collection Executive Telecalling job
- What are the job requirements to apply for this Collection Executive Telecalling job position?
- Ans: A candidate must have a minimum of 0 to 06 Months year experience as an Collection Executive Telecalling
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, 12th Pass (HSE), 10th Pass (SSC), Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Collection Executive Telecalling is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Collection Executive Telecalling position?
- Ans: There are immediate 1 job openings for Collection Executive Telecalling in our Organisation.
Job Particulars
About Company
Tiruchirapalli
0 to 3+ Years
Salary not disclosed 
Diploma, BA, 12th Pass (HSE) 
