Collection Officer Jobs in Salem - Jana Small Finance Bank Limited

Roles and Responsibilities

Collections as per targets attached. Biometric, smart card collections and collections of Cross sell products

Provide the required customer support , timely and accurate collections & Adhere to process of collections and ensure zero OD

Responsible for managing the Collections, maintain/minimise the PAR account. Conducting periodic reviews and recommending collection settlements & also managing collection legal cases and collection agencies for recoveries.

Responsible for managing the collections & maintain 100% collections, also minimize the PAR
Conduct periodic reviews with field team working out strategy to improve productivity, recommending collection settlements to track legal cases for logical closures and maximize recoveries Collections as per targets defined

Smart card collections and collections of cross sell products

Adhere to process of collections and ensure zero OD

Responsible for cash collections / operations / liquidation, cash pick-up, cash delivery, compliance to policies and guidelines with respect to cash

Ensure timely & accurate cash logistics services and & maintain good collection relations with Clients
Queries & complaints resolution, internal process and controls, timely reporting to reporting officer

Follow-up with customers for their overdue amounts, while adhering to internal and External guidelines on COC are Maintained at all times

Responsible for improvement of Late bucket delinquency

Ensure feedback through handoff of previous bucket cases and escalate variance if any

To do reconciliation of payments and ensure timely deposition of cash payment in the system.

To comply with the process, procedures as defined and ensure its effective implementation at all times

To maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively

To achieve the monthly targets (KPI targets to be communicated time to time)

To provide daily feedback to the supervisors and escalate problematic cases and initiation of legal

Desired Candidate Profile

Experienced in Collections & Field Work

Perks and Benefits

Petrol Allowance & Attractive Incentives