Collection Telecaller Jobs Opening in Sars Pvt Ltd at Begumpet, Dwarka, Dehradun-Others, Dehradun, Delhi, Hyderabad
Collection Telecaller
Job Description
Position Overview
We are looking for a Collection Telecaller to join our collections and recovery team. The role involves contacting individuals or businesses to collect overdue payments, negotiating repayment plans, and maintaining accurate records of collection activities. The ideal candidate should have strong communication skills, persuasive abilities, patience, and professionalism while dealing with customers facing payment delays.
As a Collection Telecaller, you will act as the primary point of contact between the organization and customers regarding outstanding dues. You will play a crucial role in recovering pending payments while maintaining positive customer relationships and ensuring compliance with organizational policies.
Key Responsibilities
1. Outbound Collections Calling
-
Contact customers with overdue payments via phone calls, emails, and SMS.
-
Inform customers about their pending dues, payment deadlines, and consequences of default.
-
Persuade and negotiate repayment plans that are mutually acceptable.
-
Follow-up regularly with defaulters until full payment is received.
2. Negotiation & Repayment Planning
-
Understand customer challenges in making payments and suggest suitable repayment options.
-
Negotiate settlements while ensuring alignment with company policies and financial guidelines.
-
Offer flexible solutions when required, such as EMIs or revised payment schedules.
-
Maintain a balanced approach to ensure customer satisfaction while meeting recovery targets.
3. Dispute Resolution
-
Listen carefully to customer grievances or disputes regarding payments.
-
Investigate claims and coordinate with the accounts, billing, or legal team if needed.
-
Provide accurate explanations regarding charges, penalties, or interest amounts.
-
Resolve conflicts politely while maintaining professionalism and empathy.
4. Record Keeping & Reporting
-
Maintain accurate and up-to-date records of all collection calls, follow-ups, and payments.
-
Update customer interaction details and payment statuses in the company’s CRM or database.
-
Generate daily, weekly, and monthly collection reports for management review.
-
Share customer insights and recurring issues to improve collection strategies.
5. Compliance & Policy Adherence
-
Follow all company policies, legal requirements, and ethical collection practices.
-
Ensure that customer data and financial information are handled securely.
-
Avoid aggressive or threatening language during interactions.
-
Stay updated on organizational rules, payment recovery laws, and RBI guidelines.
6. Team Collaboration
-
Work closely with team members and supervisors to achieve recovery targets.
-
Share best practices and strategies for effective customer negotiation.
-
Coordinate with other departments such as accounts, operations, and legal when required.
-
Participate in team meetings, workshops, and training sessions for continuous improvement.
Required Skills & Competencies
1. Technical Skills
-
Proficiency in handling dialer systems, CRM tools, and MS Office.
-
Ability to generate and analyze basic recovery reports.
-
Familiarity with billing processes and financial documents.
2. Communication Skills
-
Excellent verbal communication in English and local language(s).
-
Strong listening skills to understand customer concerns effectively.
-
Ability to explain payment details, legal terms, and repayment options clearly.
3. Negotiation & Persuasion Skills
-
Ability to convince customers to make payments without sounding aggressive.
-
Calm and composed approach to handle high-pressure conversations.
-
Strong problem-solving and conflict resolution abilities.
4. Personal Attributes
-
Patience, persistence, and a positive attitude towards recovery goals.
-
High level of professionalism and ethics in customer interactions.
-
Goal-oriented mindset with the ability to work under pressure.
-
Self-motivated and target-driven personality.
More information about this Collection Telecaller Job
Please go through the below FAQs to get all answers related to the given Collection Telecaller job
- What are the job requirements to apply for this Collection Telecaller job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Collection Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Collection Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Collection Telecaller position?
- Ans: There are immediate 1 job openings for Collection Telecaller in our Organisation.
Job Particulars
About Company
Delhi 
Freshers 
Salary not disclosed 
10th Pass (SSC), 12th Pass (HSE)
Delhi, Gurgaon
Freshers
Salary not disclosed
B.Arch, B.Pharm, BCA, 12th Pass (HSE)
Delhi
0 to 1 Years
Salary not disclosed
12th Pass (HSE)
Delhi
0 to 3+ Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Delhi, Gurgaon, Noida
0 to 3+ Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, BA, BBA/BBM, 12th Pass (HSE)
Delhi
0.6 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Delhi
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Hyderabad, Delhi, Mumbai
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, 12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
