Communication Coach Jobs Opening in Practills learning at Koramangala, Chennai-Others, Bangalore, Chennai

HOT JOB

Communication coach

Practills learning

0 Years

12000 - 15000 Monthly

Expired

Posted: 17 May 22

Job Description

We need passionate individuals to coach children and adults on communication skills and public speaking skills.

Only apply if you can join immediately.

This job is a fully remote job (permanent work from home).

Responsibilities:

• Responsible for providing training and education to Customer Service Representatives to ensure they are equipped with the necessary skills to resolve customer issues in a timely manner and meet operational metrics

• Responsible for coaching telco associates to ensure that they are equipped with top-level phone communication skills

• Ensure call qualitative and quantitative standards are observed in meeting customer care needs to drive key performance metrics identified by the business

• Responsible in supporting the training team by providing training facilitation support and/or administrative assistance to any assigned training class of Customer Service Representatives

• Work with the class during nesting to help them successfully meet operational targets and transition to becoming full-time production agents

• Continuously work on improving facilitation skills and training methodology based on feedback and results from previous training classes

• Continuously review training material and update obsolete concepts and processes

• Facilitate Continuous Education training as needed to train existing agents on new products, services, methods, and/or capabilities

• Other tasks that may be assigned by the supervisor related to the team's responsibilities and objectives