Community Engagement Associate Jobs in Bangalore - Milaap
Job Description
Milaap is seeking highly motivated individuals with 0-2 years of experience looking to join our Community Engagement team. Community is at the core of what we do at Milaap supporting more than 120,000+ users and a million visitors across 120 countries. We believe in having conversations as real people and not 'support tickets'. Each conversation is unique and the way we handle and respond to the concerns of our community has a direct impact on our business and the community we serve. This is an incredibly fast-paced job where you are required to move quickly and think on your feet.
Responsibilities :As a Community Engagement Associate, you will
Who you are;
Responsibilities :As a Community Engagement Associate, you will
- Interact with our users and visitors across various platforms - social, chat, email and phone calls using our internal tools
- Gain strong understanding of the product and business and work towards improving customer happiness
- Provide feedback to product, marketing and tech teams regarding user feedback and requirements (features, functionality and collaboration opportunities)
- Serve as the single point of resolution for the customer and assist with product information and site navigation
- Help in improving processes so we always optimize for better customer experience
- Identify patterns and help in making our product and support systems better as we scale
Who you are;
- Empathetic: You genuinely care about people and want to help them. You are obsessed about customer experience, and instantly build a rapport with them by acknowledging the issue, and displaying a genuine willingness to help. You remember people and your earlier conversations with them
- Problem solver: Not all customer queries and issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation
- Great Communicator: You have a way with words and enjoy expressing your thoughts in your emails, social media and phone conversations that reflect our values - humble, approachable and sincere. People enjoy what you write and love reading an email from you. You don't start an email with "Sorry for the inconvenience caused. We have sent your feedback to the concerned team and they will revert shortly." You are the 'concerned team' and you solve it at the earliest
- Grammar enthusiast: You know the difference between "Your" and "You're"
- Hustler: You love to thrive in a fast paced, high-pressure environment. You know the difference between 'hustle' and 'cut-throat'
- Process compliant: You look at know how to balance freedom of expression and process compliance and love analyzing ways to scale support
- Comfortable with ambiguity: You understand that all answers are not readily available and you'll be a part of finding answers
- Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management
- 0-2 years of experience, preferably in a customer management and relationship role
- Strong commitment to ethics, honesty, and integrity in conducting business
- Candidate must preferably be a graduate or post graduate
- Excellent verbal and written communication skills in English. Proficient in speaking Hindi or a vernacular language is a strong plus
- Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day)
- Ability to throw surprise office parties is a strong plus.
Job Particulars
Role others
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id374572
Job Category BSc/BCA/BBM , Others
Locality Address
State Karnataka
Country India
About Company
Milaap is India's largest crowdfunding platform for personal and social fundraisers. We make it incredibly easy for people to raise money online for medical emergencies, education, sports, pets, or any other cause. We are creating a new giving layer of the internet, where giving - at the tap of a button on your mobile - is as easy as booking a cab or shopping online. Today, we are community of over 300,000 from 120 countries helping people in need and supporting inspiring causes.
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