Community Moderator Jobs in Gurgaon,Bangalore,Delhi - DIY.org

JD : Community Moderator

The Community Moderator will engage with and moderate user-generated content on the DIY platform by implementing DIY’s Community guidelines. This role coordinates with the Moderation team to support its mission, ensuring a safe and positive environment and helping to cultivate a strong community around the DIY ethos. The Community Moderator must also be a self-motivated person who thrives in a fast-paced, rapidly changing environment without the need for close oversight and direction from their manager. 

• Engage meaningfully with new users and encourage them to upgrade to the paid version of the product

• Know and enforce the community guidelines

• Maintain a positive, curious and friendly atmosphere in the community

• Welcome new users, facilitate user connections and respond to user’s requests

• Help users in navigating and discovering content and features on the platform

• Review all user-generated content (posts, comments, images, video and audio) and take appropriate action (delete or approve flagged posts, act on spam, language, bullying, and inappropriate behavior)

• Moderate live online workshops for the community with external partners

• Assist in running promotions, updating community announcements and other community programs

• Regularly collate and feed back insights gained from community moderation into the content and product teams

• Identify issues and respond or escalate as appropriate to the Community Manager or other key stakeholders for action

• Identify opportunities to encourage the creation of user-generated content

• Strong organisational and multitasking skills, and a proactive approach

• Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)

• Comfortable with the internet and social media platforms, and can pick up new tools quickly

• Team player, detail focused, reliable with a high level of professionalism and problem-solving skills

• A positive attitude towards giving and receiving feedback and continual improvement

• Availability to work days, evening, nights, as well as weekends as and when required

• Proficiency in English, with excellent written and verbal communication skills

• Prior experience in community moderation or in teaching, educating, and working with children aged 5-15

• Ability to teach and give insightful feedback on skills and topics of interest to kids will be an added bonus.