Community Operation Specialist Jobs Opening in A One Innovation Technologies Pvt Ltd at Koramangala, Bangalore
Community Operation Specialist
Job Description
Role Type: Voice Process/ Tele-sales
Experience: 0–3 years of Tele-sales
Key Requirements: Should speak Hindi.
Work Location: Adugodi, Bengaluru.
Package:
Fresher - 17k take home + incentives + medical coverage + office provided lunch.
Experience - 25k take home + incentives + medical coverage + office provided lunch.
Job Overview:
We are seeking a dynamic and result-oriented Community Operation Specialist to manage voice-based operations, primarily focused on tele-sales and customer engagement. The role involves interacting with potential and existing clients over phone calls, promoting products or services, resolving queries, and ensuring high-quality customer experience. The specialist will also support community operations, coordinating between clients and internal teams to drive sales and operational efficiency.
Key Responsibilities:
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Tele-sales and Customer Engagement:
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Make outbound calls to potential customers to promote products or services.
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Respond to inbound customer queries professionally and efficiently.
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Explain product features, benefits, and offers clearly to customers.
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Convert leads into sales and follow up to close deals effectively.
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Community Operations Support:
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Coordinate with internal teams to ensure smooth execution of campaigns or community initiatives.
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Maintain records of customer interactions, feedback, and sales metrics.
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Assist in organizing events, webinars, or promotional campaigns for community engagement.
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Customer Relationship Management:
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Build and maintain long-term relationships with clients and community members.
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Address complaints or issues promptly and escalate unresolved matters to the concerned department.
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Gather customer feedback and provide insights to improve processes and offerings.
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Performance Monitoring and Reporting:
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Track tele-sales targets and performance metrics.
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Prepare reports on calls made, sales achieved, and customer satisfaction levels.
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Identify areas for improvement in voice processes and suggest enhancements.
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Compliance and Process Adherence:
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Follow company policies, guidelines, and standard operating procedures during all interactions.
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Ensure data privacy and confidentiality of customer information.
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Adhere to telecommunication regulations and ethical sales practices.
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Skills and Competencies:
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Excellent verbal communication and persuasive skills.
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Strong listening and problem-solving abilities.
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Comfortable with tele-sales targets and performance-based work.
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Ability to multitask and manage multiple client interactions efficiently.
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Basic computer skills, including CRM tools and MS Office.
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Positive attitude, resilience, and adaptability in a dynamic environment.
Educational and Experience Requirements:
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Bachelor’s degree in any discipline preferred.
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Prior experience in tele-sales, voice process, or customer service is an advantage.
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Familiarity with CRM software or call center operations is a plus.
Work Environment:
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Office or remote-based voice operations.
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Fast-paced environment with performance-driven targets.
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Collaborative teamwork with sales, operations, and marketing teams.
Key Performance Indicators (KPIs):
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Number of successful calls and leads converted.
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Customer satisfaction and feedback ratings.
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Timeliness and accuracy of reporting.
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Contribution to community engagement and operational efficiency.
More information about this Community Operation Specialist Job
Please go through the below FAQs to get all answers related to the given Community Operation Specialist job
- What are the job requirements to apply for this Community Operation Specialist job position?
- Ans: A candidate must have a minimum of 0 to 3 year experience as an Community Operation Specialist
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Community Operation Specialist is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Community Operation Specialist position?
- Ans: There are immediate 100 job openings for Community Operation Specialist in our Organisation.
Job Particulars
About Company
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10th Pass (SSC), 12th Pass (HSE)
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0 to 3 Years
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LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate, Other Course
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0.6 to 1.5 Years
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