Compute L2 Jobs Opening in For a Client of TeamLease Digital at Bengaluru
Compute L2
100000 - 500000 Monthly 
Job Description
Job Designation: GMS Compute Engineer
Job Description:
ï· The candidate provides Operate and Admin support on Compute infrastructure and the
Operating system in accordance with contractually established terms and conditions and
established technical standards.
ï· Provides technical input, solutions, and recommendations to deal pursuit.
ï· Engaged in and provides support for transition/ transformation efforts.
ï· Provides IT infrastructure and/ or application infrastructure lifecycle technical support,
including planning, project management, installation, on- going management/ monitoring/
troubleshooting, and de- installation, following operational policies and processes that are
compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
ï· Manages the technical/ service relationship between the company and the customer, and
between the company and subcontractors/ vendors.
ï· Works with the key customers and/ or internal businesses/ end user representatives
(Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to
retain customers and build the business.
Eligibility & Qualification:
ï· BachelorâÂÂs degree in Engineering (or Equivalent).
ï· Experience: Minimum 3+ years of experience in Enterprise Servers and Linux technical
support
ï· Relevant certification on the latest track like HPUX / RHCSA / RHCE will be an added
advantage.
ï· Flexible to work in 24X7 support environment
ï· ITIL certification is an added advantage
Key Responsibilities:
ï· Resolve customerâÂÂs issues via the telephone, email or remote sessions.
ï· Reproduce issues in-house and responding back in a timely manner.
ï· Regular follow ups with customers with recommendations, updates and action plans.
ï· Identify and escalate issues in a timely manner to vendor according to Standard Operating
Procedures.
ï· Leverage internal technical expertise, including peers, mentors, knowledge base, community
forums and other internal tools, to provide the most effective solutions to customer issues.
ï· Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex
issues.
ï· Maintain quality on case documentation, SLA timeframes and operational metrics.
ï· Performs within the Productivity Measure of the team (scorecard)
ï· Incident Management: Resolve single and cross technology incidents independently. Lead
the team members to resolve complex or cross technology incidents.
ï· Escalation Management: Identify, manage, and lead technical escalations. Participate in
formal Escalation when required to support escalation especially during crisis.
ï· Problem Management: Proactively and reactively look for solutions to prevent problems from
occurring in team/technology area. Perform Trend and Root cause analysis.
ï· Change Management/Implementation: Independently prepare, review, implement, rollback
and test plan for change records. Perform risk and impact analysis for changes, May lead or
participate in a Change Advisory Board.
ï· Patch and Security Management: Apply patch and security changes per policy. Proactively
monitor the environment for patch compliance. Analyze patches for compatibility with each
customer or internal infrastructure environment.
ï· Configuration Management: Ensure Configuration Management Database (CMDB) entries
are complete and accurate.
Must Have:
ï§ Broad technical knowledge on ISS solutions â Installing, Configuring & Troubleshooting of
C7000 enclosures, Virtual Connects, Blade Switches- SAS,Ethernet & FC, ProLiant Blades &
Storage Blades
ï§ Operating Systems Knowledge â Install, configure, administration and troubleshoot
RHEL/SUSE(as Bare-Metal OS & as VMs on Hypervisors)
Job Particulars
About Company
