Control Tower Operations - Food Delivery Jobs Opening in TATA Digital Private Limited at Mumbai
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Continuously monitor the food delivery operations through our control tower dashboard, tracking orders from placement through to delivery, ensuring they are completed within agreed timeframes
2. Proactively identify and resolve any operational issues, such as delays or customer complaints, in real-time. Escalate complex issues to management when necessary
3. Liaise with restaurant partners and delivery personnel to ensure seamless order fulfillment. Address any concerns or queries they may have promptly
4. Utilize data from the control tower system to analyze performance metrics, identify trends, and recommend improvements to processes
5. Work closely with the customer support team to ensure a positive customer experience, providing assistance and resolution in case of any delivery-related issues
6. Monitor real-time delivery operations using the ONDC platform's control tower capabilities to ensure timely and efficient delivery of food orders
7. Coordinate with delivery partners, restaurants, and internal teams to address and resolve any issues that arise during the last-mile delivery process
8. Implement strategies to reduce delivery times and improve delivery partner performance
9. Analyze delivery data and metrics to identify trends, and areas for improvement, and implement best practices for last-mile execution
10. Communicate effectively with all stakeholders, including providing updates and resolving any concerns related to last-mile delivery
11. Assist in developing training materials and guidelines for delivery partners to improve delivery efficiency and customer service
1. Continuously monitor the food delivery operations through our control tower dashboard, tracking orders from placement through to delivery, ensuring they are completed within agreed timeframes
2. Proactively identify and resolve any operational issues, such as delays or customer complaints, in real-time. Escalate complex issues to management when necessary
3. Liaise with restaurant partners and delivery personnel to ensure seamless order fulfillment. Address any concerns or queries they may have promptly
4. Utilize data from the control tower system to analyze performance metrics, identify trends, and recommend improvements to processes
5. Work closely with the customer support team to ensure a positive customer experience, providing assistance and resolution in case of any delivery-related issues
6. Monitor real-time delivery operations using the ONDC platform's control tower capabilities to ensure timely and efficient delivery of food orders
7. Coordinate with delivery partners, restaurants, and internal teams to address and resolve any issues that arise during the last-mile delivery process
8. Implement strategies to reduce delivery times and improve delivery partner performance
9. Analyze delivery data and metrics to identify trends, and areas for improvement, and implement best practices for last-mile execution
10. Communicate effectively with all stakeholders, including providing updates and resolving any concerns related to last-mile delivery
11. Assist in developing training materials and guidelines for delivery partners to improve delivery efficiency and customer service
Skill(s) required
Earn certifications in these skills
Learn MySQL
Learn MS-Excel
Learn Business Communication
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Worked in the data analysis domain preferably in the food delivery/hyperlocal
delivery set up catering to ecommerce clients at large
2. Preferably a bachelor's degree from a reputed institute with sound analytical skills
Perks
Number of openings
2
Certificate: Will be provided at the end of the Internship
More information about this Control Tower Operations - Food Delivery Job
Please go through the below FAQs to get all answers related to the given Control Tower Operations - Food Delivery job
- What are the job requirements to apply for this Control Tower Operations - Food Delivery job position?
- Ans: A candidate must have a minimum of fresher as an Control Tower Operations - Food Delivery
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Control Tower Operations - Food Delivery is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Control Tower Operations - Food Delivery position?
- Ans: There are immediate 2 job openings for Control Tower Operations - Food Delivery in our Organisation.
Job Particulars
Role management trainee
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id2295621
Job Category BSc/BCA/BBM , Management
Locality Address
State Maharashtra
Country India
About Company
TATA Digital Private Limited
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