CoRe - Global Contact Center – Customer Interaction Center Job in Deloitte Consulting India Private Limited at Hyderabad

Work you'll do

In this help desk position you will be required to answer and resolve incoming calls from different Global Member firm employees and solve queries related to Payroll, Time & expense, Benefits and all other Talent (HR) related issues.

• Answering incoming calls in a call center environment and meeting the key performance indicators such as knowledge usage, customer satisfaction, and call quality which includes participating in individual and group coaching sessions.

• Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines.

• Flexibility in accepting different shift timings since the ISS One Team India 24x7x365.

• Avoiding unscheduled time offs, as this would have major impact on our business.

The Team

The Customer Interaction Center (CIC) is part of the Global Contact centre part of Deloitte’s global shared services organization and serves Deloitte’s member firms worldwide. CIC is an internal support line for Deloitte DTTL employees. We support queries related to Benefits, Time-Expense, Payroll and all other Talent (HR) issues. CIC cater requests through phone, chat, webforms & emails. This is a level 1 support for queries which are broadly classified into Talent, Benefits, Payroll, Time & expense. Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities.

Qualifications Required:

• Excellent written, verbal, listening, analytical skills.

• Easily grasp and communicate complex ideas. Excellent problem-solving skills.

• Knowledge of computer, internet connectivity and application performance is required.

• Familiarity with Microsoft Office applications, especially Word, Excel and PowerPoint.

• Is able to act with urgency when necessary.

• Is open, receptive and adaptable to change.

• Demonstrates integrity and a can-do attitude.

• Previous experience in Customer Service, Hospitality or Events management required.

• Experience of the core Microsoft Office packages is essential.