Corporate Trainer Jobs - Vadodara - Etech Global Service
Job Description
- Facilitate and develop leadership training curriculum that will deliver high-quality training
- experience; works with center leaders to identify development needs and furnishes appropriate
- training courses to meet those needs for team members and center leadership.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
- Selects appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
- Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
- Developing and facilitating performance-related interventions for company leaders and business units.
- Researches and selects outside consultants and trainers to conduct training in specific topics.
- Partnering with senior management and departmental staff to conduct needs analysis.
- Coordinates established training courses with outside training materials.
- Screens, tests, counsels, and recommends team members for participation in internal or external educational and training programs.
- Provides input for RFP’s to retain new clients.
- Communicating to internal management on metrics/evaluation results.
- Researches new training techniques in order to continually improve training curriculums.
- Ensures training resources are adequate to meet center needs.
- Analyzing feedback reports and facilitates 360 degree feedback sessions.
- Represents employer during community projects and at public, social, and business gatherings.
- Performing independent assessments and provide performance-related diagnosis/solutions
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Compiles data and analyzes past and current year training requirements to prepare budgets and justify funds requested. Provides regular reports as needed.
- Conducts needs analysis studies and confers with leaders to determine training needs.
- Build strong relationships with center leaders.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
Job Particulars
About Company
Etech Global Services is a leading provider of intelligent sales, service and technology solutions specializing in inbound and outbound voice and live chat. For over 17 years, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers.
Delivering Remarkable Sales, Service and Technology Solutions
At Etech, we understand the importance of the relationship between a company and its customers. That's why all of our sales, service and technology solutions are driven by the 'voice of the customer'. Through our stringent QA process, we record 100% of all voice and chat interactions and evaluate our agents to ensure an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction to drive strategic recommendations for continued sales and service improvements. And we do everything with the highest integrity and quality possible. These differences allow us to provide superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share.
