COS-TE-18083 - Supervisor
LocationChennai
Job Description :
• On-the-job Product Training of new joinees
• Maintain MIS for Allocated Pool
• Tracking Callers properly
• Inspire / motivate callers to achieve targets
• Sending Pick-up files to FPRs
• Co-ordinate with Bank FPRs
• Identifying critical cases and act accordingly
• Prepare strategies for achieving Team targets
• Coordinate with Collection agencies
• Handling Escalation calls /agitated customers
• Performance review of callers on daily weekly monthly basis
• Plan for absenteeism in the team and ensure smooth work flow
• Liaise between different departments
Key Skills :
• Graduation (Any Stream)
• 3-6 yrs of relevant experience.
• Good communication skills
• Knowledge of Ms Excel
• Orientation towards working with people
• Management skills in terms of maintaining people and work
• Good Leadership skills
• Knowledge of collections process, specifically domestic collections
• Passionate towards achieving targets
Desired Candidate Profile :
• On-the-job training.
• Performance Reporting
• Maintaining MIS
