Counsellor/ Telecaller Jobs Opening in Edu Manthan at Hazaribagh
Job Description
Key Responsibilities:
1. Telecalling Duties:
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Make outbound calls to potential leads, prospects, or clients to explain products, services, or programs offered.
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Handle incoming calls and respond to queries in a professional and friendly manner.
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Follow up on leads generated via campaigns, social media, referrals, or walk-ins.
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Maintain a high level of customer service at all times to ensure customer satisfaction and retention.
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Meet daily, weekly, and monthly calling and conversion targets.
2. Counselling Responsibilities:
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Conduct face-to-face or virtual counselling sessions with walk-in or scheduled clients.
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Understand the individual's interests, needs, or concerns and offer suitable recommendations or course options.
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Clarify doubts regarding programs, admissions, fees, career opportunities, or services.
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Assist in the enrollment or registration process by providing step-by-step guidance.
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Build long-term relationships with clients by following up and tracking progress.
3. Lead Management and CRM:
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Record all customer interactions, queries, and follow-ups using CRM software or manual logs.
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Update lead status and ensure timely follow-up until closure or enrollment.
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Coordinate with the marketing, academic, or admissions teams to ensure smooth information flow and process completion.
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Maintain proper records of walk-ins, inquiries, and conversions on a daily and monthly basis.
4. Communication and Coordination:
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Work closely with the sales and marketing team to support promotional campaigns, events, or webinars.
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Participate in training sessions, team meetings, or performance reviews.
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Share feedback from customers to help improve product/service offerings or marketing approaches.
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Maintain professional behavior and adhere to ethical standards in all communications.
5. Reporting and Target Achievement:
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Prepare daily and weekly reports regarding the number of calls made, inquiries handled, appointments fixed, and conversions achieved.
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Achieve assigned targets in terms of calls, walk-ins, counselling sessions, and enrollments.
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Highlight key challenges, objections, and customer behavior to improve strategy.
More information about this Counsellor/ Telecaller Job
Please go through the below FAQs to get all answers related to the given Counsellor/ Telecaller job
- What are the job requirements to apply for this Counsellor/ Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Counsellor/ Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 6000 and 15000 Monthly. The Salary will depend on the interview. This Counsellor/ Telecaller is a Full Time in Hazaribagh.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Counsellor/ Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Counsellor/ Telecaller position?
- Ans: There are immediate 1 job openings for Counsellor/ Telecaller in our Organisation.
