Credit Relationship Officer Jobs in Chennai - CreditMantri Finserve Private Limited
Job Description
- Perform inbound and outbound customer calls
- Explain and counsel customers to repay the overdues
- Ensure 100% 1st call to customer within 12 hours
- Achieve collections & calling parameters as per the company standard
- Understand credit concerns customers have when their loan or credit card gets rejected
- Introduce CreditMantri and describe the services we do
- Provide Service Plan options on how customers can improve their score and become loan eligible
- Co-ordinate with operations department on successful repayment & resolution of negative issues pertaining to credit bureaus
- Should be fluent in English and Hindi. Multilingual would be an added advantage.
- Should have knowledge of loan and credit products
- Understands management by metrics and is result oriented.
- Passionate about customer interaction.
- Enjoys working in a start-up environment.
Job Particulars
Education Diploma, B.Com, B.Pharm, BA, M.Com, MA, BBA/BBM, BCA, BEd, BHM, BSc, BVSc, CS, MEd, MSc, B.Design, BFA, BSW
Who can apply Experienced (0.6 to 3+ Years)
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id362555
Job Category Diploma , Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
We help consumers to better manage their credit and benefit from their choice. We do this by helping them understand their credit worthiness and then finding the best solution suited for their individual credit need. When you use CreditMantri, we guide you to make better borrowing decisions which help you to save money and become credit healthy. We are a bunch of ex-bankers who believe in the power of technology and the digital medium to transform the way credit is delivered in India. We have many years of working in banking and financial services (sometimes we think its more than we actually need!). We are here to make a big difference and this means that the people we work with, believe in the larger story and the change we will jointly drive. Join us and we can guarantee you a rewarding and learning experience with lots of fun and stories along the way.
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