CRM Jobs in Mumbai - Shaze Luxury Retail

CRM

Shaze Luxury Retail

0 Years

Not disclosed

Expired

Posted: 22 Dec 21

Job Description

About the internship

Selected intern's day-to-day responsibilities include:

1. Manage the quality and consistency of data capture across all customer touchpoints including the website, stores, competitions, call centre and in-store events
2. Present monthly reports and analyses to the retail managers on the growth of the marketable customer database, developing initiatives to help improve and drive in-store data capture including in-store events and staff incentive schemes
3. Run quarterly data capture workshops with retail staff, educating them on the importance of capturing good quality data and its uses in driving customer retention and loyalty
4. Create a monthly CRM KPI stat-pack' using data from the monthly KPI meetings with the CRM and present these at the monthly store managers meeting
5. Work with the CRM manager and retail manager, develop a customer clienteling programme, targeting the highest value customers; support the CRM manager in the development of a suite of email and direct mail communications including a welcome programme for these customers
6. Follow the launch of online credits, work with the hod's to develop an on-site refer-a-friend programme to drive loyalty of existing customers
7. Manage the communication of results of the first time purchase survey and in-store feedback questionnaire providing insights on areas for customer service or site performance improvements to key stakeholders

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

have relevant skills and interests

Perks

Certificate

Letter of recommendation

Number of openings

Certificate: Will be provided at the end of the Internship