CRM Jobs Opening in Khivraj Elixir Pvt. Ltd. at Ashok Nagar, Bangalore
Job Description
Department: Sales / Service – 2W / 3W / 4W
Work Mode: Work from Office | Work Days: 6 Days
Role Objective:
- The CRM will drive customer service excellence, tele-enquiry operations, audits and process improvements across the assigned business vertical
- The role requires basic marketing and CRM exposure to plan and guide customer communication, loyalty initiatives, and engagement
Key Responsibilities:
1. Customer Engagement:
- Strengthen customer relationships through proactive communication and reviews
- Lead and support CREs in customer communication and engagement activities
- Keep customers informed on offers and service updates
2. Tele-Operations & Lead Management:
- Oversee tele-enquiry, call pickup, missed call return, and lead handling
- Audit CRE calls for quality and script adherence
- Train CREs and maintain communication scripts
- Manage CRM/CTI systems and dashboards
3. Campaign & Business Growth:
- Drive service reminders, appointment bookings, renewals, and follow-ups
- Drive customer relation related marketing campaigns (WhatsApp/SMS/calling)
- Run customer reactivation and loyalty campaigns
- Track campaign ROI and improve outcomes
4. Process Improvement & Audit:
- Conduct regular audits of CRE interactions and implement corrective actions
- Ensure adherence to SOPs, call quality standards, and data hygiene
- Drive cross-functional initiatives to enhance customer experience
5. Reporting & Analytics:
- Prepare daily/weekly/monthly MIS reports
- Track key metrics: lead conversion, follow-ups, service appointment ratio, etc.
- Implement improvement plans based on data insights
Skills & Competencies:
- Strong communication skills and ability to read and write in English & Kannada (mandatory)
- Customer-centric approach with strong interpersonal skills
- Basic marketing + CRM knowledge to support customer engagement programs
- Analytical, training, and team supervision abilities
- Proficiency in CRM/CTI tools, MS Excel & PowerPoint
- Strong planning, coordination, and problem-solving skills
Qualification:
- Bachelors or Masters in Business Administration or Management.
More information about this CRM Job
Please go through the below FAQs to get all answers related to the given CRM job
- What are the job requirements to apply for this CRM job position?
- Ans: A candidate must have a minimum of 0 to 3 year experience as an CRM
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BBA/BBM, MBA/PGDM
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This CRM is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the CRM position?
- Ans: There are immediate 1 job openings for CRM in our Organisation.
Job Particulars
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview, Telephonic Interview, Virtual Interview
Employment TypeFull Time
Job Id2834903
Job Category MBA , BSc/BCA/BBM
Locality Address Ashok Nagar
State Karnataka
Country India
About Company
Jobs:
Khivraj Elixir Pvt. Ltd. recruiting CRM Experienced(0 to 3 Years) candidates candidates nearby Bangalore.Khivraj Elixir Pvt. Ltd. vacancies for CRM is recruited through Written-test, Face to Face Interview etc.
Khivraj Elixir Pvt. Ltd. Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills Analytics, Leadership, Microsoft excel, Team Building, Customer Relationship, Marketing, CRM . The candidates with BBA/BBM, MBA/PGDM are selected to full fill the vacancies in customer-service-representative job field. The candidates nearby Bangalore can apply for CRM position in Khivraj Elixir Pvt. Ltd.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Khivraj Elixir Pvt. Ltd. recruitment, candidates are mostly chosen for the department of customer-service-representative . To learn more about the current jobs and other details, it is better to go through official site of Khivraj Elixir Pvt. Ltd. and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Khivraj Elixir Pvt. Ltd. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Khivraj Elixir Pvt. Ltd. and near your city and get a secured career.
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