CRM Manager Jobs Opening in Swastik MultiTrade Pvt. Ltd. at Lucknow
Job Description
Experience: 5+ years in Real Estate CRM or Customer Relations
Industry: Real Estate
Job Summary
We are looking for a CRM Manager (Post-Sales) to manage and resolve customer queries after sales, ensuring smooth communication between customers and management. The role involves handling documentation, collections, possession, and various post-sales processes while providing excellent customer service.
Key Responsibilities
- Customer Query Resolution: Address customer queries related to payments, documentation, project updates, possession, and provide solutions after discussing with the management.
- Post-Sales Documentation: Manage agreements and formalities, including Builder Buyer Agreements (BBA), Third Party Agreements (TPA), Payment & Transaction Management (PTM), demand letters, possession, and handovers.
- Collection Management: Ensure timely follow-ups for outstanding payments and manage collections efficiently.
- MIS & Reporting: Generate and maintain various MIS reports related to post-sales activities, customer queries, collections, and documentation.
- Coordination with Internal Teams: Work closely with finance, legal, and project teams to ensure smooth post-sales operations.
- Escalation Handling: Address escalations from customers and resolve them effectively.
- Regular Updates to Management: Provide reports and insights on customer concerns, collection status, and process improvements.
Key Skills & Requirements
- Experience: Minimum 5 years in post-sales CRM in real estate.
- Communication & Personality: Excellent communication skills and a pleasing personality to maintain positive customer relations.
- Technical Proficiency: Knowledge of MS Excel, MS Word for report preparation, and CRM software is preferred.
- Problem-solving ability: Strong analytical and problem-solving skills to provide customer-centric solutions.
More information about this CRM Manager Job
Please go through the below FAQs to get all answers related to the given CRM Manager job
- What are the job requirements to apply for this CRM Manager job position?
- Ans: A candidate must have a minimum of 3+ year experience as an CRM Manager
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, M.Com, MA, BBA/BBM, BE/B.Tech, MBA/PGDM, BSc, PG Diploma, BBS, B Voc, BMS, Other Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 35000 and 40000 Monthly. The Salary will depend on the interview. This CRM Manager is a Full Time in Lucknow.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This CRM Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the CRM Manager position?
- Ans: There are immediate 1 job openings for CRM Manager in our Organisation.
Job Particulars
Education B.Com, BA, M.Com, MA, BBA/BBM, BE/B.Tech, MBA/PGDM, BSc, PG Diploma, BBS, B Voc, BMS, Other Graduate
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2646681
Job Category Sales and Marketing
Locality Address
State Uttar Pradesh
Country India
About Company
At Swastik Multi Trade Pvt Ltd, we believe in turning your dreams of owning a perfect home into a tangible reality. Our journey in the real estate industry is marked by a steadfast commitment to excellence, innovation, and customer satisfaction.
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