Cusrtomer Support Executive Jobs Opening in Black And White Business Solutions at Indiranagar, KR Puram, Nagawara, Bangalore
Cusrtomer Support Executive
Job Description
Greetings from Black and White Business Solutions,
Roles and
Responsibilities :
Respond to customer queries in a
timely and accurate way, via phone, email or chat
Identify
customer needs and help customers use specific features
Update
our internal databases with information about technical issues and
useful discussions with customers.
Monitor customer complaints
on social media and reach out to provide assistance
Share
feature requests and effective workarounds with team members.
Inform
customers about new features and functionalities
Gather customer
feedback and share with our Product, Sales and Marketing teams
Assist
in training junior Customer Support Representatives.
Candidate
should possess excellent oral and written communication
skills
Candidate with good customer service skills would be
preferred
Candidate should have 0 - 3 years of experience in
Customer Support Voice Process.
Prior experience in Customer
Service industry will be an added advantage.
Should be open to
work in Night shifts / Rotational Shifts.
Candidates with
backlogs/arrears in their degree are not eligible
Responsible
for dealing with Domestic & International Clients
Responsible
for dealing with Clients Queries.
Requirements and
Skills
Experience as a Customer Support Specialist or
similar CS role
Familiarity with our industry is a
plus
Experience using help desk software and remote support
tools
Understanding of how CRM systems work
Excellent
communication and problem-solving skills
Multi-tasking
abilities
Patience when handling tough cases
Location: Bangalore
More information about this Cusrtomer Support Executive Job
Please go through the below FAQs to get all answers related to the given Cusrtomer Support Executive job
- What are the job requirements to apply for this Cusrtomer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 3 year experience as an Cusrtomer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, Vocational Training, 12th Pass (HSE), BSW
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Cusrtomer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Cusrtomer Support Executive position?
- Ans: There are immediate 1 job openings for Cusrtomer Support Executive in our Organisation.