Customer Care Agent Jobs Opening in 24x7offshoring at Alaknanda, Anand Vihar, Delhi
Customer Care Agent
Job Description
Key Responsibilities:
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Customer Support:
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Handle inbound and outbound calls, emails, or chat inquiries from customers.
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Assist customers with inquiries, product information, complaints, and service-related issues.
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Provide timely and accurate information regarding the company’s products, services, and policies.
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Problem Resolution:
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Resolve customer complaints and issues by identifying the cause and providing effective solutions.
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Maintain a calm and professional demeanor while handling challenging customer interactions.
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Follow up with customers to ensure their issues have been resolved to their satisfaction.
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Product/Service Knowledge:
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Stay updated on product features, promotions, services, and policies to provide accurate information to customers.
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Educate customers on how to use products or services effectively and troubleshoot common issues.
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Data Entry & Documentation:
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Record customer interactions, including inquiries, complaints, and resolutions in the CRM system.
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Ensure all customer records are accurate and updated in the system.
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Collaboration:
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Work closely with other departments (e.g., sales, technical support) to address customer issues and improve service delivery.
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Report recurring customer issues to the appropriate team for further improvement or action.
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Customer Satisfaction:
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Strive to exceed customer expectations by offering personalized service and proactive support.
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Ensure that all customer concerns are addressed within company standards and timelines.
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Upselling/Cross-Selling (if applicable):
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Identify opportunities to upsell or cross-sell products/services when appropriate and beneficial to the customer.
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Promote company products and services to meet the customer’s needs.
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More information about this Customer Care Agent Job
Please go through the below FAQs to get all answers related to the given Customer Care Agent job
- What are the job requirements to apply for this Customer Care Agent job position?
- Ans: A candidate must have a minimum of 1 to 3+ year experience as an Customer Care Agent
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 30000 and 35000 Monthly. The Salary will depend on the interview. This Customer Care Agent is a Full Time in Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Agent is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Agent position?
- Ans: There are immediate 8 job openings for Customer Care Agent in our Organisation.
Job Particulars
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